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Parallel Partners
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AURA STAFFING PARTNERS CHICAGO LLC
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$52k-64k (estimate)
5 Months Ago
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IT Help Desk Technician
$52k-64k (estimate)
Full Time 5 Months Ago
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AURA STAFFING PARTNERS CHICAGO LLC is Hiring an IT Help Desk Technician Near Chicago, IL

Information Technology Help Desk Technician
The IT Help Desk Tech will provide user support and customer service on hospital supported computer
applications and platforms as well as network and technical support using ticketing system.
Responsibilities:
· Manage Help desk tickets in timely and efficient manner
· Triage, install and make changes/repairs to computer hardware and software
· Perform remote troubleshooting through diagnostic techniques and pertinent questions
· In professional mannerism walk the end user through the problem solving process
· Follow up with end users to ensure issues were resolved
· Encourages and builds positive relationships and communicates effectively with all in house staff, outside agencies and vendors
· Stock room management including, shelfing, repair and inventory
· Other duties as assigned
Qualifications:
· Bachelor’s degree in Computer Information Systems or equivalent experience in healthcare an education in lieu of degree. 
· Must have at least 5 – 7 years’ experience
· Strong knowledge of customer service skills
· Strong written and oral communication skills with keen attention to detail
· Understanding of computer systems, mobile devices and other healthcare related tech products
· Expertise in MS Office products, Windows Servers and Active Directory preferred
· Must possess solid analytical, communication and technology skills
· Must maintain upmost confidentiality of information
· Must be self-motivated reliable individual with willingness to understand, use and learn new technology
· Customer oriented, cool tempered team oriented individual
· Able to manage multiple tasks effectively in high pressure time sensitive environment
Physical Requirements:
· Ability to bend, stretch, twist or reach out
· Ability to safely lift heavy objects (PC’s, Monitors, Printers, etc.) is required
· Use fingers to grasp, move or assemble small objects
· Ability to sit and/or stand for extended periods of time

Job Summary

JOB TYPE

Full Time

SALARY

$52k-64k (estimate)

POST DATE

11/14/2023

EXPIRATION DATE

05/15/2024

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AURA STAFFING PARTNERS CHICAGO LLC
Full Time
$115k-144k (estimate)
1 Week Ago
AURA STAFFING PARTNERS CHICAGO LLC
Full Time
$58k-74k (estimate)
1 Week Ago
AURA STAFFING PARTNERS CHICAGO LLC
Full Time
$54k-70k (estimate)
1 Week Ago

The job skills required for IT Help Desk Technician include Troubleshooting, Help Desk, Customer Service, Technical Support, Problem Solving, Active Directory, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Help Desk Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Help Desk Technician. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for IT Help Desk Technician positions, which can be used as a reference in future career path planning. As an IT Help Desk Technician, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Help Desk Technician. You can explore the career advancement for an IT Help Desk Technician below and select your interested title to get hiring information.

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If you are interested in becoming an IT Help Desk Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an IT Help Desk Technician for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on IT Help Desk Technician job description and responsibilities

A help desk technician responds to customer queries to provide technical assistance.

02/13/2022: Lexington, KY

They help troubleshoot software and hardware concerns.

03/13/2022: Nashville, TN

To perform these technical tasks, help desk technicians often must employ non-technical skills like communication, customer service, problem solving and more.

04/14/2022: Chattanooga, TN

Working with computer vendor technical support desks and allied services as per the organizational procedures.

03/23/2022: Saint Louis, MO

Determine the best solution based on the issue and details provided by customers

02/13/2022: Rochester, NY

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on IT Help Desk Technician jobs

Practice fixing common computer problems.

02/08/2022: Stamford, CT

Help desk technicians need a deep understanding of computer hardware and software.

02/20/2022: Lancaster, PA

A good help desk technician has the right balance of knowledge, communication skills, and patience.

02/11/2022: Battle Creek, MI

Desktop Support Technician jobs need some computer knowledge, but not essentially a postsecondary degree.

02/28/2022: Chattanooga, TN

The Desktop Support Technician salary can range widely depending on their experience, location and other factors.

03/14/2022: Flagstaff, AZ

Step 3: View the best colleges and universities for IT Help Desk Technician.

Butler University
Carroll College
Cooper Union
High Point University
Princeton University
Providence College
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