The Help Desk Technician III identifies, researches and resolves the most complex technical problems. Provides support to end users for computer, application, system, device, access and hardware issues. Being a Help Desk Technician III documents, tracks, and monitors the problem using applicable systems and tools. Responds to telephone, email and on line requests for technical support. In addition, Help Desk Technician III coordinates with other teams or specialists to resolve an issue. May be responsible for the resolution of escalated issues of higher difficulty. May train, coach or assist l ...ess experienced team members. May require an associate's degree or its equivalent. Typically reports to a supervisor or manager. Being a Help Desk Technician III has gained proficiency in multiple competencies relevant to the job. Works independently within established procedures associated with the specific job function. Working as a Help Desk Technician III typically requires 3-5 years of related experience.More Show Less
Create an Alert for Help Desk Technician III Jobs
Create a Job Alert
Get notified when new Help Desk Technician III jobs are posted
This job offer is not available in your country. Responsibilities for this Position. Location. USA LA Bossier City - 6310 E Texas St (LAS004). Full Part / Time. Full time. Job Req. RQ172774. Type of Requisition. Regular. Clearance Level Must Currently Possess. None. Clearance Level Must Be Able to Obtain. None. Suitability. Public Trust / Other Required. BI Full 6C (T4). Job Family. Help Desk. Help Desk. Job Qualifications. Skills. Skills. Comput...
Help Desk Technician III. Reports to. Project Lead. radius180 is a managed services provider offering technical support to both small and medium-sized businesses. We have developed a company culture that focuses on a relationship-based approach to servicing our clients. We are not a product or a commodity - we are truly an extension of our client's company. Our goal is to have committed employees, not simply compliant ones. To that end, we hire a...
Job Description. HELP DESK (HD) TECHNICIAN III. is required to perform all tier activities. Tier III Engineering provides technical guidance to all tier levels for workarounds, breaks, fixes, repairs, and is the oversite for all Incident/ Problem resolution. Tier III manages the lifecycle refresh schedules of end user assets, is responsible for maintaining warranty, and the management of bench stock, directly interfaces with the government APMS I...
