Help Desk Technician - Applied Health Sciences

Hiring Department: College of Applied Health Sciences - IT Administration

Location: Chicago, IL USA

Requisition ID: 1020525

Posting Close Date: 9/19/2023

About the University of Illinois Chicago

UIC is among the nation’s preeminent urban public research universities, a Carnegie RU/VH research institution, and the largest university in Chicago. UIC serves over 34,000 students, comprising one of the most diverse student bodies in the nation and is designated as a Minority Serving Institution (MSI), an Asian American and Native American Pacific Islander Serving Institution (AANAPSI) and a Hispanic Serving Institution (HSI). Through its 16 colleges, UIC produces nationally and internationally recognized multidisciplinary academic programs in concert with civic, corporate and community partners worldwide, including a full complement of health sciences colleges. By emphasizing cutting-edge and transformational research along with a commitment to the success of all students, UIC embodies the dynamic, vibrant and engaged urban university. Recent “Best Colleges” rankings published by U.S. News & World Report, found UIC climbed up in its rankings among top public schools in the nation and among all national universities. UIC has nearly 260,000 alumni, and is one of the largest employers in the city of Chicago.

This is a full-time and benefits eligible position. UIC offers competitive salaries commensurate with experience. In addition all full time benefits eligible positions include a comprehensive benefits package which include; Health, Dental, Vision, Life, Disability & AD&D insurance, a defined benefit pension plan as well as paid leave which includes; Vacation, Holiday and Sick. In addition we offer tuition waivers for employees and dependents. Click for a complete list of Employee Benefits

UIC is seeking two Helpdesk Technicians to join our College of Applied Health Sciences IT team. This role is a core member of the IT team for the College of Applied Health Sciences. They will interact directly with the end users within the College and must possess excellent spoken and written communication skills, in addition to the required technical abilities listed further below. This position requires the ability to think strategically in providing user support. Depending upon the deadline schedules, emergencies, etc. work hours in excess of the regular day may be required. This position will join the AHS IT Helpdesk.

Duties & Responsibilities:

• Technical Support - Provide support to faculty and staff by troubleshooting computer hardware, software, peripherals, and other University computing resources
• System Administration – Assist with operating system patching, packaging, and distribution of software, providing or rescinding access to university resources via Active Directory security group
• Staff/Faculty Computer Onboarding or New Equipment Transition – Ascertain faculty/staff computing needs to provide a streamlined onboarding for new hires or a seamless transition for current AHS personnel
• Provide Tier 1 Support for Classroom Equipment Troubleshooting
• Coordinate with the Technology Solutions and third-party vendors any computing needs for AHS faculty and staff
• Perform other related duties and participate in special projects as assigned.

Minimum Qualifications Required:

• High School Diploma or GED equivalent
• Minimum 1 years of professional IT experience within IT Support Services which includes demonstrated experience providing end-user technical and troubleshooting support with computer hardware, software and classroom technologies within desktop and networking environments via, telephone, ticketing systems and/or onsite resolution.

• Experience using Active Directory and Group Policy
• Experience installing operating systems and hardware troubleshooting
• Experience working in higher education

To Apply: For fullest consideration click on the Apply Now button, please fully complete all sections of the online application including adding your full work history with specific details of your duties & responsibilities for each position held. Fully complete the education, licensure, certification and language sections. You may upload a resume, cover letter, certifications, licensures, transcripts and diplomas within the application.

Please note that once you have submitted your application you will not be able to make any changes. In order to revise your application you must withdraw and reapply. You will not be able to reapply after the posting close date. Please ensure the application is fully completed and all supporting documents have been uploaded before the posting close date.

The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, COVID-19 vaccination requirement, and employment eligibility review through E-Verify.

The university provides accommodations to applicants and employees. Request an Accommodation