SourcePro Search has a fantastic opportunity for an experienced Information Technology Help Desk Coordinator with our large global law firm client in the Chicago office. The Information Technology Help Desk Coordinator is responsible for coordinating firm wide technology systems. As a member of the Firm’s national technology team, the Information Systems coordinator will act as the primary contact for technology and work with the other members of...
Responsibilities but not limited to. Respond to user inquiries and provide technical support via phone, email, or in-person. Assist users in resolving hardware, software, and network-related issues. Walk users through problem-solving processes and provide step-by-step solutions. Diagnose and troubleshoot technical issues reported by end-users. Escalate complex problems to the appropriate IT support teams for resolution. Perform root cause analysi...
