HRIS Help Desk Support I

Hiring Department: UIC Human Resources HRIS

Location: Chicago, IL USA

Requisition ID: 1022576

Posting Close Date: 1/9/2024

About the University of Illinois Chicago

UIC is among the nation’s preeminent urban public research universities, a Carnegie RU/VH research institution, and the largest university in Chicago. UIC serves over 34,000 students, comprising one of the most diverse student bodies in the nation and is designated as a Minority Serving Institution (MSI), an Asian American and Native American Pacific Islander Serving Institution (AANAPSI) and a Hispanic Serving Institution (HSI). Through its 16 colleges, UIC produces nationally and internationally recognized multidisciplinary academic programs in concert with civic, corporate and community partners worldwide, including a full complement of health sciences colleges. By emphasizing cutting-edge and transformational research along with a commitment to the success of all students, UIC embodies the dynamic, vibrant and engaged urban university. Recent “Best Colleges” rankings published by U.S. News & World Report, found UIC climbed up in its rankings among top public schools in the nation and among all national universities. UIC has nearly 260,000 alumni, and is one of the largest employers in the city of Chicago.

This is a full-time and benefits eligible position. Hybrid and flexible work schedules are available. UIC offers competitive salaries commensurate with experience. In addition all full time benefits eligible positions include a comprehensive benefits package which include; Health, Dental, Vision, Life, Disability & AD&D insurance, a defined benefit pension plan as well as paid leave which includes; Vacation, Holiday and Sick. In addition we offer tuition waivers for employees and dependents. Click for a complete list of Employee Benefits

UIC Human Resources is seeking a Help Desk Support I to join our HRIS team. This role plays a crucial role in providing efficient and timely technical support to end-users within the organization. The primary responsibilities involve managing tier 1 help desk inquiries through various channels, offering basic troubleshooting assistance, documenting issues and solutions, and ensuring effective communication with end-users.
Duties & Responsibilities:

• Efficiently respond to incoming help desk calls, emails, and support tickets in a timely and professional manner, consistently prioritizing and addressing tier 1 technical issues based on their urgency and impact on end-users, while logging or recording tickets for tracking purposes.
• Provide support for system integration by troubleshooting and resolving issues. Perform routine maintenance updates for system value lists, manage record deletions, and oversee efficient report distributions to meet user requirements.
• Support data integrity compliance audits by running reports to identify errors, collaborating with users to uphold data integrity standards, and offering support and orientation to new users.
• Actively participate in weekly support labs for HR systems, offering guidance and expertise to users, facilitating hands-on troubleshooting exercises, and contributing to the continuous improvement of team members' skills and knowledge through live demonstrations and mentorship.
• Other Duties as assigned

Minimum Qualifications Required:

• High School Diploma or GED equivalent
• Minimum of 1 year of professional IT experience within IT Support Services which includes demonstrated experience providing end-user technical and troubleshooting support with computer hardware, software and classroom technologies within desktop and networking environments via, telephone, ticketing systems and/or onsite resolution.

To Apply: For fullest consideration click on the Apply Now button, please fully complete all sections of the online application including adding your full work history with specific details of your duties & responsibilities for each position held. Fully complete the education, licensure, certification and language sections. You may upload a resume, cover letter, certifications, licensures, transcripts and diplomas within the application.

Please note that once you have submitted your application you will not be able to make any changes. In order to revise your application you must withdraw and reapply. You will not be able to reapply after the posting close date. Please ensure the application is fully completed and all supporting documents have been uploaded before the posting close date.

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The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, COVID-19 vaccination requirement, and employment eligibility review through E-Verify.

The university provides accommodations to applicants and employees. Request an Accommodation