• Mission: Rooted in LGBTQ liberation, Howard Brown Health provides affirming healthcare and mobilizes for social justice. We are agents of change for individual wellbeing and community empowerment.
• Vision: Howard Brown Health envisions a future where healthcare and transformative social policies actualize human rights and equity for all.
• Community-based health clinics in some of Chicago’s most underserved neighborhoods
• The largest LGBTQ health provider in the Midwest
• Latinx inclusive community based on respect, equal opportunity, and appreciation of diversity to provide the culturally competent support and services within Howard Brown Health.

What is in it for you:

• A commitment to work-life balance with:
  • 3-weeks paid vacation and 1-week of personal time
  • 12 accrued sick days per year
  • 9 paid holidays, including Juneteenth
  • PTO Exchange allows employees to turn unused PTO into liquid assets
• Employer-sponsored health, dental, and vision insurance with two PPO plans and an HMO plan.
  • BCBS HMO, PPO, and PPO Select Plans
    • HMO premium = $ 34.40 /month
  • BCBS Dental premium = $ 13.00/month
  • EyeMed Vision premium = $ 6.52/month
• 401k program with up to 5% employer match after 90 days = $1,700
• Employer-paid basic life insurance valued at one times the annual salary
• Voluntary Life and AD&D, and Short-term and Long-term disability
• Up to $720 pre-tax commuter and parking benefit account
• Flexible Spending Accounts for healthcare and dependent care
• Tuition Reimbursement and Student Loan Forgiveness Programs; NHSC & PSLF
• Employee Assistance Program with 5 employer-paid counseling sessions
• 50% off at Brown Elephant Resale Shops and discounts at local businesses

How you will make an impact:

• Provide first level support via phone, instant message, or ticketing system for internal customers with IT software or hardware requests, questions and/or issues.
• Receive and register tickets in the HBH IT Help Desk System and provide appropriate follow-up.
• Resolve standard IT problems on the telephone in accordance with internal procedures and escalate problems to next line of support, as necessary.
• Receive and act on direction provided by IT Leadership team to determine the best solution based on the issues and details provided by customers.
• Follow up on assigned tickets and inform users regarding the status of their IT query/problem.
• Redirect unresolved or complex issues to the next level of support (IT Help Desk Support, Level II or the Manager of IT Operations).
• Report reoccurring problems to the Manager of IT Operations to better optimize our processes.
• Contribute to HBH IT knowledge base to document and share technical knowledge across the organization, as appropriate.
• Participate in the HBH Change Control process, as necessary.
• Performs related duties as assigned