The Help Desk Lead’s role is to oversee and assist the IT Director to manage the day-to-day operations of the IT Help Desk team, ensuring efficient and effective support delivery to users. This involves supervising staff from a technical perspective, training them on procedures and new technologies, and ensuring high-quality customer service. The Help Desk Lead must be able to perform the duties of a Sr. Desktop Technician, where the incumbent is...
The Help Desk Lead’s role is to oversee and assist the IT Director to manage the day-to-day operations of the IT Help Desk team, ensuring efficient and effective support delivery to users. This involves supervising staff from a technical perspective, training them on procedures and new technologies, and ensuring high-quality customer service. The Help Desk Lead must be able to perform the duties of a Sr. Desktop Technician, where the incumbent is...
