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ON-SITE FULL-TIME
Boulo Solutions is partnering with an IT company in the pharmacy space looking to hire a Call Center Team Lead to join their team.
This company is bridging the gap in care to improve patient experience by empowering the pharmacist-patient relationship.
If you are looking to join an environment of collaboration, innovation, and inclusion and you have previous client services and management experience in Healthcare, this could be a good fit for you!
Flexibility : Flexible work culture and flexible PTO policy
Pay : $70,000 plus up to 5% Bonus
As a Call Center Team Lead your focus will be customer service / follow up, queue management and associate technical guidance, helping to shape the success of the support team.
You will direct the team to provide an effortless experience for our clients by coordinating escalations, hosting team meetings, maintaining team accountability and providing customer service & technical focused coaching on the company’s products.
You are a great fit if you are a driven multitasker, detail-oriented, active listener, energetic and enjoy team focused leadership.
Responsibilities of the Call Center Team Lead :
Requirements of the Call Center Team Lead :
Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification.
Our clients are dedicated to building a diverse and inclusive workplace. If this role sounds exciting but your past experience doesn't include every qualification in the job description, apply anyways! You may be just the right candidate.
About Boulo : Boulo is the go-to recruiting expert for working mothers and employers that embrace flexibility for mutual benefit.
With years of experience as recruiters, professionals and mothers, our optimism and hope knows no limits in making the workplace work for everyone.
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Last updated : 2024-04-29
Full Time
$54k-74k (estimate)
05/01/2024
05/07/2024
boulosolutions.com
Birmingham, OH
<25
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The Call Center Supervisor provides supervision and training to the call center staff.
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An excellent call center supervisor must have customer service and supervisory experience.
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Spend Five Minutes Reviewing Yesterday’s Calls.
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