Summary. The Guest Relations Supervisor at Rosen Hotels & Resorts leads and directs the Guest Relations Department to benefit the entire operation. They work with the Guest Relations Manager in managing third-party vendors on the property. They are responsible for directing and administering the phone operations in the hotel, communicate guest issues to other departments, handle all employee relations, including hiring and disciplining associates...
Summary. The Guest Relations Supervisor at Rosen Hotels & Resorts leads and directs the Guest Relations Department to benefit the entire operation. They work with the Guest Relations Manager in managing third-party vendors on the property. They are responsible for directing and administering the phone operations in the hotel, communicate guest issues to other departments, handle all employee relations, including hiring and disciplining associates...
Summary. The Reservation Call Center Agent communicates with guests, travel agents, and referral networks to book reservations for upcoming visits. They will also provide outstanding guest service based on Company Standards by responding to incoming guest calls and inquiries in a friendly manner. Individuals must possess strong communication and listening skills, computer proficiency, and the ability to work together and build relationships. Resp...
Summary. The Reservation Call Center Agent communicates with guests, travel agents, and referral networks to book reservations for upcoming visits. They will also provide outstanding guest service based on Company Standards by responding to incoming guest calls and inquiries in a friendly manner. Individuals must possess strong communication and listening skills, computer proficiency, and the ability to work together and build relationships. Resp...
Summary. Responsible for greeting and registering guests, providing exceptional customer service, and handling guest accounts at the end of their stay. Must be detail-oriented, possess effective conflict-management skills, and excel in decision-making. Responsibilities. Welcome and register guests with a professional demeanor. Provide information about hotel amenities and services. Handle guest inquiries and resolve issues promptly. Manage check-...
Summary. The Host/Hostess will provide exceptional guest service by warmly greeting, welcoming, and seating arriving guests in our dining outlet. They will assist in seating arrangements and create an enjoyable dining experience based on the Company Standards of hospitality. Responsibilities. Welcome and greet guests with a friendly demeanor. Manage and organize reservations, ensuring accurate table assignments and seating arrangements. Coordinat...
Summary. The Bartender provides exceptional guest service through friendly interactions while serving a variety of alcoholic and non-alcoholic beverages. They skillfully mix drinks, upsell menu items, and efficiently serve guests according to Company Standards. Responsibilities. Greet and interact with guests courteously. Prepare and serve a wide range of beverages with precision. Recommend and upsell menu items to enhance guest experience. Ensur...
Summary. The Bellstand Manager oversees the Bellstand and Concierge, ensuring seamless operations and exceptional guest service. They collaborate with the 3rd Party Account Manager to manage self-parking and valet services (Towne Park). They are responsible for fostering a service-oriented environment across the Bellman and Lobby Concierge Agents. Responsibilities. Mastering all of the systems associated with the Front Services Department. Unders...
Summary. The ALR Server will provide outstanding guest service by serving food and beverages to restaurant guests, pre-setting the restaurant, maintaining side workstations, clearing tables during and after each meal, and properly storing equipment at the end of each shift. They will courteously handle all guest requests based on Company Standards to ensure a pleasant dining experience. Responsibilities. Greet and seat guests professionally. Pres...
Summary. Greet and escort incoming hotel guests to rooms, assist with handling luggage, and provide information on available services, facilities, and attractions. Deliver outstanding guest service based on the Company Standards of hospitality. Responsibilities. Welcome and assist arriving hotel guests courteously. Handle guests' luggage with care and attention. Provide information on hotel amenities and attractions. Ensure guests' needs are met ...
This is a full-time temporary position through the end of February 2026, with the potential to transition into a permanent role based on performance and business needs. Hybrid eligible after 90 days of employment. Summary. The IT SharePoint (SP) Developer will contribute to performing day-to-day support and improvement to the SP platform. The SP developer will be responsible for granting and revoking user access to the platform and creating and m...
Summary. Provide outstanding guest service by protecting hotel guests, employees, and property while maintaining a safe and secure environment based on Company Standards. Responsible for enforcing Rosen policies and regulations and ensuring the observation of applicable laws by surveying the property for potential dangers and distractions to guests' enjoyment. Responsibilities. Monitor security cameras and conduct regular patrols. Enforce hotel p...
