What are the responsibilities and job description for the Host/Hostess (Harry's) position at Rosen Hotels & Resorts?
Summary:
The Host/Hostess will provide exceptional guest service by warmly greeting, welcoming, and seating arriving guests in our dining outlet. They will assist in seating arrangements and create an enjoyable dining experience based on the Company Standards of hospitality.
Responsibilities:
- Welcome and greet guests with a friendly demeanor.
- Manage and organize reservations, ensuring accurate table assignments and seating arrangements.
- Coordinate with the kitchen and serving staff to manage table turnover efficiently.
- Communicate effectively with guests, informing them of wait times and special promotions.
- Present menus, engage in polite conversation, answer questions, and offer information on all menu items.
- Prepare and fully set tables for service.
- Maintain a tidy and inviting entrance area as well as a clean and organized dining area.
- Responsible for performing opening and closing duties to ensure proper restaurant setting.
- Answer the phone in accordance with hotels standards.
- Comply with the company's drug-free and tobacco/nicotine-free policy.
- All other duties as assigned.
Experience/Qualifications:
- Prior experience in a fast-paced food-service environment required.
- Ability to lift up to 25 lbs. frequently and up to 50 lbs. infrequently.
- Must be able to legally work in the USA.
Education and Certification(s)/License(s):
- High school diploma or equivalent preferred.
Discover Life at Rosen:
Your career is here in our diverse and friendly workplace where your individuality and ideas are valued. Our company of more than 3,000 associates thrives on teamwork and ingenuity. This team makes Rosen Hotels & Resorts® in Orlando one of Florida’s most respected hospitality companies to work for.
Benefits Our Associates Enjoy:
- Affordable Health and Dental Insurance
- On-site Medical Center
- Competitive Compensation
- Holiday Pay
- Paid Vacation
- Paid Personal Days
- Tuition Reimbursement
- Higher Education Scholarships
- 401(k) Retirement Savings Plan
- Childcare Financial Assistance
- Hospitality and Dining Discounts
- Family Outreach Center
- and Many More Benefits
We are proud to be an equal opportunity employer and a drug and nicotine-free workforce.