What are the responsibilities and job description for the Front Desk Agent- Flexible position at Rosen Hotels & Resorts?
Summary:
Responsible for greeting and registering guests, providing exceptional customer service, and handling guest accounts at the end of their stay. Must be detail-oriented, possess effective conflict-management skills, and excel in decision-making.
Responsibilities:
- Welcome and register guests with a professional demeanor.
- Provide information about hotel amenities and services.
- Handle guest inquiries and resolve issues promptly.
- Manage check-ins, check-outs, and billing procedures.
- Maintain accurate guest records and payment transactions.
- All other duties as assigned.
- Comply with the company's drug-free and tobacco/nicotine-free policy.
Experience/Qualifications:
- Previous customer service experience preferred.
- Ability to lift- up to 25 lbs. consistently and 50 lbs. infrequently.
- Must be able to legally work in the USA.
Education and Certification(s)/License(s):
- High school diploma or equivalent preferred.
Other information:
Discover Life at Rosen:
Your career is here in our diverse and friendly workplace where your individuality and ideas are valued. Our company of more than 3,000 associates thrives on teamwork and ingenuity. It is this team who makes Rosen Hotels & Resorts® in Orlando one of Florida’s most respected hospitality companies to work for.
Benefits Our Associates Enjoy:
- Affordable Health and Dental Insurance
- On-site Medical Center
- Competitive Compensation
- Holiday Pay
- Paid Vacation
- Paid Personal Days
- Tuition Reimbursement
- Higher Education Scholarships
- 401(k) Retirement Savings Plan
- Childcare Financial Assistance
- Hospitality and Dining Discounts
- Family Outreach Center
- and Many More Benefits
We are proud to be an equal opportunity employer and a drug and nicotine-free workforce.