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Are you an enthusiastic, motivated senior professional looking for a challenging position within a dynamic international company? Then look no further because we might have a match!
Who are we?
Bizzdesign is a thriving SaaS company, a leader of Gartner MQ for Enterprise Architecture for 8 consecutive years that has been transforming industries for the past 23 years, headquartered in The Netherlands.
We are a dedicated team of 150 diverse individuals, representing over 22 nationalities, collaborating across 6 different countries. At Bizzdesign, you will join a passionate team of international experts who are always ready to lend a helping hand. We offer an environment defined by integrity, low ego, problem-solving, and effective teamwork.
Our software platform plays a pivotal role in enabling global organizations like Intel, HP, Nestle, Wells Fargo, T-Mobile (and many more), to make informed decisions and drive change. Your work at Bizzdesign will have a tangible, worldwide impact in a constantly evolving landscape that demands continuous adaptation.
What impact will you make?
As Customer Success Director, you are the strategic expert in leading Bizzdesign’s customers on the path to success, utilizing Bizzdesign solutions and expertise, in continuous strategic dialogue with customers’ key stakeholders.
In the early phase of a customer’s lifecycle, you are actively engaged with customers, making sure the expected business value is delivered and in later stages, you strengthen relationships, manage health, and mitigate risks to drive value with Bizzdesign continuously.
You are part of the Strategic Customer Success team, dedicated to supporting our most valuable customer in the Fortune 1000 space, with a personal focus on a selected group of customers in North America. This team is part of Bizzdesign’s Customer Success Organization (CSO).
Bizzdesign’s CSO provides expertise, training, consulting, and support to ensure our software is a true “solution” to solve critical challenges for our customers. The mission of CSO is to optimize and grow customer value.
The Strategic Customer Success team supports this mission by challenging both the strategic customers and Bizzdesign to increase the impact of using Bizzdesign solutions, with successful post-sale onboarding support, business value delivery discussions during implementation, and proactive engagement to drive customer health and opportunities to grow further Bizzdesign adoption in these organizations. All of this is driven by customer satisfaction, support references, and success stories with a focus on retention and software revenue growth to ensure the future success of Bizzdesign.
Your tasks include:
Customer Success Engagement:
Customer Success Coaching:
Reference/Advocate support:
Renewals:
What are we looking for?
What is in it for you?
You will join our existing Strategic Customer Success team as well as the global CSO Leadership team and will be expected to travel to clients’ sites across North America and other regions if required.
Are you ready to start building your future with us? Let’s meet up for a cup of coffee online and see if we have a match!
For additional information about the role of Customer Success Director, please contact Maria Cotorceanu who is the Global Recruiter via m.cotorceanu@bizzdesign.com.
If someone at Bizzdesign has referred you or shared this role with you, please make sure to mention the employee’s name in your email.
*Applications submitted via email will not be taken into consideration*
Acquisition based on this vacancy is not appreciated.
Other
$139k-176k (estimate)
02/09/2024
05/05/2024
bizzdesign.com
San Diego, CA
25 - 50
The following is the career advancement route for Customer Success Director positions, which can be used as a reference in future career path planning. As a Customer Success Director, it can be promoted into senior positions as a Head of Customer Success that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Director. You can explore the career advancement for a Customer Success Director below and select your interested title to get hiring information.