Sr Director of Customer Success - Americas
Austin, TX
SpyCloud is on a mission to stop criminals from profiting off stolen information. Our solutions thwart cyberattacks that originate from the use of stolen credentials & PII, including account takeover, ransomware, and online fraud, and protect more than 2 billion accounts worldwide. We are looking for a Director of Customer Success to join our growing team . Cybersecurity is an exciting, evolving space, but being at the forefront of the fight to disrupt the cybercriminal economy makes SpyCloud a special place to work. If you're driven to create an experience that allows you to grow your career while connecting with a fantastic mission, look no further!

• Reporting into the SVP of Customer Success, The Sr Director of Customer Success will be responsible for providing strategic leadership to enable increased customer engagement and service-led growth throughout the organization.

What You'll Do

• Bring thought leadership and strategic planning to go deeper and wider on the account
• Own navigating through key challenges, investigations and escalating issues as appropriate
• Work closely with the Customer Success team to manage the overall health of the account, ensure attainment/no churn and surface any upsells/growth opportunities
• Build strong relationships with the customer at the operational, management and strategy level
• Develop deep understanding of SpyCloud products and services and how they map to the customer's program to drive positive outcomes
• Drive the Customer Success cadence including monthly, quarterly and annual meetings between appropriate stakeholders at SpyCloud and customer
• Work with the broader cross functional team at SpyCloud to drive the long term security and protection strategy for the customer
• Collaborate with internal stakeholders (Engineering, Product, Sales and Support) to complete customer goals and, in general, be the voice of the customer to provide visibility and/or escalations
• Act as a strong internal advocate for the customer

Requirements

• 8 years of Customer Success experience managing large enterprise relationships with deep technical/product needs.
• Ability to navigate large organizations' political landscape to maintain and expand relationships at all levels.
• Excellent written and verbal communication skills - able to simplify complex topics in a friendly and approachable manner
• Technical background that enables you to rapidly understand the customers needs as it relates to our solutions.
• You are flexible and able to juggle and complete multiple priorities and projects (internally and externally) in a fast-paced environment.
• You learn quickly and are excited to take on challenging new projects
• Experience in cybersecurity and risk protection highly preferred

Benefits Perks
As a mission-driven organization, we are committed to working alongside individuals who are equally passionate about preventing cybercrime regardless of what department they are in or role they may have. Being led by our core values in all business decisions, we absolutely lean into being united on this front, and in doing so we also look to ensure all SpyCloud employees have the support and benefits they need to stay focused on the mission. In addition to our engaging workspace in South Austin, flexible and remote-friendly work options, and competitive salary package, we also offer our full/part-time employees a comprehensive benefits package that includes:

• 401(k)
• Generous PTO Plan
• In-office meals provided

Who We Are
SpyCloud is a place for innovative, collaborative, and problem-solvers to thrive. Individually we're amazing but together, we're unstoppable. We celebrate diversity and various perspectives and aim to create an inclusive and supportive environment for all. We are proud to be an Equal Employment Opportunity and Affirmative Action "at will" employer of choice. All aspects of employment decisions will be based on merit, performance, and business needs. We do not discriminate on the basis of any status protected under federal, state, or local law. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. SpyCloud complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
SpyCloud expressly prohibits any form of workplace harassment. Improper interference with the ability of SpyCloud's employees to perform their job duties may result in discipline up to and including discharge.
SpyCloud shares the right to work and participates in the E-Verify program in all locations.
If you need assistance or accommodation due to a disability, you may contact us.
Our culture is something really special. We're all driven to disrupt the cybercriminal economy as we keep customer accounts safe from compromise. We support a truly worthy and serious mission, but we have fun doing it together. If you are driven, inventive, and collaborative, you'll fit right in.
SpyCloud's Recruitment Policy: We will never ask an applicant for sensitive or personal financial information during the recruitment process. We advise all applicants seeking employment with SpyCloud to review available information on recruitment fraud. Anyone who suspects that they have been contacted by someone falsely representing SpyCloud should email careers@spycloud.com.
About SpyCloud
SpyCloud transforms recaptured data to protect businesses from cyberattacks. Its products leverage a proprietary engine that collects, curates, enriches and analyzes data from the criminal underground, driving action so enterprises can proactively prevent account takeover and ransomware, and protect their business and consumers from online fraud. Its unique data from breaches, malware-infected devices, and other underground sources also powers many popular dark web monitoring and identity theft protection offerings. SpyCloud customers include half of the ten largest global enterprises, mid-size companies, and government agencies around the world. Headquartered in Austin, TX, SpyCloud is home to over 150 cybersecurity experts who aim to make the internet a safer place.
Learn more and apply: https://spycloud.com/company/careers/