Customer Success Specialist Intern at SpyCloud 

Austin, Texas

SpyCloud’s Customer Success team is seeking an intern to join them this summer! At SpyCloud, we're on a mission to make the internet a safer place by disrupting cybercrime. As an intern, you'll have the opportunity to be part of this mission, gaining real-world experience and connecting with seasoned professionals in a dynamic and evolving field. Join us in safeguarding billions of accounts worldwide and explore your future career while making a meaningful impact!

Internship Overview

As a Customer Success Specialist intern based at SpyCloud’s Austin, Texas office, you will have the opportunity to play a vital role in ensuring our customers' success by supporting customer lifecycle management and technical tasks. Working with our team, you'll handle documentation, reporting, analytics, and onboarding efforts.

What You'll Do

• Support the Customer Success team by assisting in administrative tasks and documentation management.
• Aid in organizing and maintaining customer records, including contact information and engagement history.
• Assist with data analysis using tools like Gainsight to track customer health and engagement metrics.
• Participate in team meetings and training sessions to gain insights into customer success strategies and processes.
• Take on ad hoc tasks and projects to support departmental goals and initiatives.

Requirements

Pursuing a degree in Business Administration, Communications, Psychology, Sociology or related major.

• Demonstrated ability to work effectively in a team environment.
• Proactive mindset with a willingness to take initiative and drive projects forward.
• Interest in technology, project management, and customer success.
• Familiarity with customer success platforms is a plus.
• Located in Austin, Texas for the duration of the summer term (June 3rd - August 2nd)
• On-site attendance once a week

About SpyCloud

SpyCloud is on a mission to disrupt the cycle of cybercrime. As the leader in Cybercrime Analytics, our solutions thwart cyberattacks that originate from the use of stolen data, including account takeover, ransomware, and online fraud. More than 550 customers and partners trust SpyCloud to protect users' identities, prevent targeted attacks, and unmask adversaries attempting to harm businesses and their customers.

To learn more and see insights on your company’s exposed data, visit SpyCloud.

Our Mission

Our mission is to make the internet a safer place by disrupting the criminal underground. Together with our customers and partners, we aim to end criminals’ ability to profit from stolen information.

Who We Are

SpyCloud is a place for innovative, collaborative, and problem-solvers to thrive. Individually, we’re amazing, but together, we’re unstoppable. We celebrate diversity and various perspectives and aim to create an inclusive and supportive environment for all. We are proud to be an Equal Employment Opportunity and Affirmative Action employer of choice. All aspects of employment decisions will be based on merit, performance, and business needs. We do not discriminate on the basis of any status protected under federal, state, or local law. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. Women, minorities, individuals with disabilities, and protected veterans are encouraged to apply. SpyCloud complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

SpyCloud expressly prohibits any form of workplace harassment. Improper interference with the ability of SpyCloud's employees to perform their job duties may result in discipline up to and including discharge. SpyCloud shares the right to work and participates in the E-Verify program in all locations.

If you need assistance or accommodation due to a disability, you may contact us.

Our Culture

Our culture is something really special. We’re all driven to disrupt the cybercriminal economy as we keep customer accounts safe from compromise. We support a truly worthy and serious mission, but we have fun doing it together. If you are driven, inventive, and collaborative, you’ll fit right in.

SpyCloud’s Recruitment Policy

We will never ask an applicant for sensitive or personal financial information during the recruitment process. We advise all applicants seeking employment with SpyCloud to review available information on recruitment fraud. Anyone who suspects that they have been contacted by someone falsely representing SpyCloud should email careers@spycloud.com.

SpyCloud is not sponsoring visas at this time.

Learn more and apply: SpyCloud Careers