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RM - Customer Service Representative
Position Title : Customer Service Representative
Location : Austin, TX 78727
Anticipated Start Date : 03 / 18 / 2024.
Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.
Expected Duration : 9 Months
Job Type : FULL TIME ON-SITE
Pay Range : 19 - 20
Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.
g., benefits, paid time off, per diem, etc.).
Job Description :
Must be available for any 8-hour shift from 7 am to 7 pm. We are unable to accommodate schedule change requests during the first 90 days.
This role provides unbiased assistance to Medicaid Providers with questions regarding eligibility, medical claims status, and other program questions.
Assists with problem resolution, as needed. Responds to phone inquiries in a prompt, courteous and concise manner. Documents all encounters in clear and concise online logs.
Transfers callers to other Call Center units as needed. Meets individual performance standards. Performs other duties as may be assigned by management.
Attains and maintains strict required attendance and performance metrics.
Benefits :
BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.
Keywords :
Customer Service Healthcare
About BCforward :
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world.
Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.
BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years.
Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.
BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum.
As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information.
BCforward will only use this information to complete the recruitment process.
This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States.
The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position.
Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.
Interested candidates please send resume in Word format Please reference job code 219300 when responding to this ad.
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Last updated : 2024-03-02
Full Time
IT Outsourcing & Consulting
$38k-48k (estimate)
03/04/2024
04/10/2024
bcforward.com
CARMEL, IN
3,000 - 7,500
1998
Private
JUSTIN CHRISTIN
$50M - $200M
IT Outsourcing & Consulting
BCforward engaged in offering information technology and staffingsolutions.
The job skills required for Customer service representative include Customer Service, Call Center, Life Insurance, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer service representative positions, which can be used as a reference in future career path planning. As a Customer service representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service representative. You can explore the career advancement for a Customer service representative below and select your interested title to get hiring information.