344 Customer Service Representative Jobs in Austin, TX
Thrive Pet Healthcare is Hiring a Customer Service Representative Near Austin, TX
Description
This position includes a 4 day, 10 hour shift time from 7:45AM-6:30 PM with rotating Saturdays.
As the first point of contact, you will assist visitors with the check-in process and provide them with a clear understanding of the appointment process. Help them to feel comfortable and answer any questions they may have regarding the process. Once the appointment is complete and the client has finished the check-out process, help see them out and assist with their pet as needed with a treat and a smile.
- Answering the telephone, screen calls, take and relay messages accurately
- Schedule appointments for all hospital services
- Greet clients and pets in a friendly and welcoming manner
- Ensure that clients are handled in a timely, efficient manner according to their appointment time
- Maintain accurate client records by verifying the information on file and following hospital procedures for all clients checking in and out
- Maintain the common areas of the office for cleanliness
- Appointment confirmations via call, text or email
- Communication on any customer service issues with manager so that they can handle the issue
- Follow up on cremations and mailing client sympathy cards
Experience & Skill Requirement:
- Experience in administrative or clerical activities is preferred
- Previous veterinary hospital experience a plus
- Knowledge of administrative procedures
- Good communication skills and professional personal presentation
- Ability to manage information and multi-task
- Attention to detail
- Paid time off including 8-weeks of full-pay parental leave, bereavement to grieve both humans and pets, and time off for new pet adoptions
- Top quality medical, dental, and vision insurance plus health savings account and flexible spending account
- Pet perks including free exams, discounts on products and services, and more at all Thrive Pet Healthcare locations
- Generously subsidized backup and ongoing care support for children, adults, and pets
- Mental health benefits including coaching and therapy sessions
- 401k with employer contribution and no waiting period
Job Summary
Full Time
$52k-68k (estimate)
02/18/2024
05/14/2024
The job skills required for Customer Service Representative include Customer Service, Communication Skills, Verbal Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
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