Job Description

Job Description

We are seeking ambitious, energetic, full-time, and part-time Customer Service Representatives that are looking to begin or advance their career.

Because we are expanding rapidly, there are multiple opportunities to move up in our organization & take on additional responsibilities as we grow.

ATM Solutions, Inc (ASI) is a privately owned, dynamic, growing ATM service provider offering an inclusive, caring work environment.

We are looking for self-motivated, entrepreneurial employees who like working with little supervision and oversight, while providing industry leading service.

We pride ourselves in providing a great work life balance. Monday Friday schedules with occasional Saturday opportunities and overtime after 40 hours.

Salary : $17.00 to $23 hr.

Customer Service Representative Essential Functions :

Take customer calls and provide accurate, satisfactory answers to their queries and concerns

De-escalate situations involving dissatisfied customers, offering assistance and support

Guide callers through troubleshooting, navigating the company site or using the products or services

Review customer or client accounts, providing updates and information about billing, shipping, warranties, and other account items

Collaborate with other call center professionals to improve customer service

Experience with Microsoft Suite

Strong communication, both written and verbal

Great active listening skills

Exceptional interpersonal and rapport building skills

A patient and empathetic attitude

Strong time management and organizational skills

Adaptability and flexibility

Comfortable working in fast-paced environments

Troubleshooting skills, either basic or advanced

Computer literacy

Phone skills, including familiarity with complex or multi-line phone systems

In-depth knowledge of a company’s products and / or services

Expertise in the customer service area they focus in, such as accounts, technical support, or another area

Customer Service Representative Skills and Attributes :

High School Diploma / GED required

Associates / Bachelors is preferred

1-2 years of customer service experience in a business environment or equivalent combination of education and experience preferred.

Effective verbal / written communication skills in carrying out job duties with various departments and levels of management.

Ability to handle both independent and group tasks.