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Description
Job Summary:
The Customer Service Representative is responsible for assisting patients with any concerns or questions regarding their medical bills. Patient Services Representatives work independently, or in conjunction with Operations to ensure customer satisfaction and resolution. This position will report to our Louisville, KY office location.
Why Work for Advocate?
Essential Job Functions:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Management maintains the right to assign or reassign duties and responsibilities to this job at any time.
Requirements
Required Skills:
Education and Experience:
Physical Demands: This is largely a sedentary role. This would require the ability to speak frequently with patients and must be able to exchange accurate information in these situations.
Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
EEO Statement:
ADVOCATE Revenue Cycle Management does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
Job Code: ADVRCM
Full Time
$33k-42k (estimate)
12/01/2022
01/12/2023
The job skills required for Customer Service Representative include Customer Service, Call Center, Microsoft Office, Written Communication, Customer Satisfaction, Organizational Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.