This Opportunity

WSP is seeking a full-time Customer Service Representative in the Louisville, KY area.

The Call Center Customer Service Representative (CSR) is responsible for handling customer inquiries into the Service Center. This may include phone and email response, inbound call customer service, walkup customer service and inbound mail response. CSR may be reassigned on a long term or temporary basis to another location, other shifts, or other schedules to balance manpower or meet the needs of the company.

This role will be onsite in the Louisville, KY area and starting pay is $22.10/hr with full benefits.

Your Impact

• Process customer inquiries as inbound phone calls, mail and email to include, but not limited to, payments and updates
• Address customer disputes.
• Recognize and alert the Customer Service Manager of any unusual customer problems and trends seen in customer calls.
• Process all returned mail.
• Ensure proper postage/shipping costs is affixed to outbound envelopes/packages.
• Investigate and provide information for any court hearings or public requests.
• Handle cases through the Case Management System, including Better Business Bureau (BBB) complaints, state escalations, subpoenas and law enforcement requests.
• Handle and maintain large accounts (fleets and rentals).
• Perform various clerical functions to include filing, handling deliveries, etc.
• Process customer requests for new and additional transponders.
• Ensure transponders are properly stored at the completion of each shift per Standard Operating Procedure.
• Assist with monitoring and requesting supplies needed.
• Meet or exceed performance criteria and comply with company policies and procedures.

Who You Are

Required Qualifications:

• Must be able to pass a background check
• Experience in a call center environment
• Ability to provide exceptional customer service through strong listening and problem-solving skills.
• Ability to adhere to attendance requirements.
• Ability to achieve and maintain departmental performance standards.
• Bilingual (English/Spanish) helpful, but not required.
• Excellent verbal and written communication skills.
• Knowledge of MS Office and Windows, proficient typing skills.
• Strong interpersonal skills and the ability to communicate with many diverse levels within the organization.
• Exhibit eagerness, flexibility, self-initiative and a positive and professional attitude.

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