232 Customer Service Representative Jobs in Louisville, KY
Window Genie of Louisville is Hiring a Customer Service Representative Near Louisville, KY
Job Description
As a Customer Service Representative, you are a key team member in upholding our commitment to customer satisfaction and professionalism. You are responsible for working with customers on the phone and scheduling appointments with new and existing customers.
You are self-motivated, energetic, and enjoy helping people. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis.
Specific Responsibilities:
- Coordinate delays in schedule with customers and service technicians
- Speak with customers about additional services
- Manage all incoming and outgoing phone calls
- Schedule all jobs, callbacks, and onsite estimates.
- Enter all data into the point of sale system, including estimates, invoices, and refunds.
- Perform light marketing such as email and text blasts, robocalls, and social media updates as needed.
- Assist owner in all customer-facing aspects of the business including preparing any estimates not completed on-site and forwarding to the customer, as well as preparing and responding to customer emails and managing owners email.
- Prior experience for a home service provider is a plus
- Minimum two years admin experience
- Strong written and verbal communication skills
- Detail-oriented with strong data entry skills
- Professional appearance and personality
- Team player who can work independently
Job Summary
Full Time
$54k-70k (estimate)
04/26/2024
05/15/2024
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
