This is a contract to hire position.

The candidate will be required to be on the phone about 100% of the time and must able to work independently.

Solid technological skills - not advanced - will be needed (basic familiarity and skill w/Microsoft, etc.)

***Must have high-speed internet access and have their own personal internet and a dedicated, private workspace

Receive inbound calls; calls may involve claims status, rejections & benefit information; proficient computer skills

RESPONSIBILITIES:

• This is high energy role and requires individuals who can adapt to changes quickly
• Will work in a fast passed environment
• Must have empathy and the ability to control conversation/call
• High school/GED required
• Soft skills are very important to this role and require a level of professionalism and caring.
• 1-3 year experience in a customer service role
• Must be comfortable working in a high call volume position
• Must be proactive, self-directed, assertive and creative in problem solving and system planning
• Strong active listening skills with the ability to act sensitively toward diverse people and situations

• Ability to successfully interact with external customers, peers, colleagues, and management team
• Demonstrate effective time management skills and demonstrate an ability to prioritize and handle multiple tasks simultaneously
• Must demonstrate sound judgment and discretion when approaching problems and making decisions
• Candidates will be working 8am-5pm during 6-7 weeks of training

•After training candidates would be working shifts between 8am-8pm EST Monday - Friday

• Candidates must be flexible to work schedule