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ABOUT THE ROLE
The Member Support team is part of the Member Experience team and works on the front lines providing a support experience that is human, honest, and above all - awesome! We correspond directly with members by phone, live chat and email resolving problems and elevating the Member experience. Our partner is evolving all the time, and our community turns to us as the experts to offer guidance in an empathetic, authentic, human and direct way. We troubleshoot problems, walk members through features, and help our members to get the most out of their workouts.
We interact directly with thousands of members per week, tracking the issues, and playing a meaningful role as liaisons between our community and the rest of the company, including our Engineering and Product teams to ensure we remain a true Member-driven organization.
YOUR DAILY IMPACT
WHAT WE ARE LOOKING FOR
BENEFITS OFFERED
Employee PerkSpot (discounts on retail, hotel, food, restaurants, car rentals and much more!)
Full Time
$33k-42k (estimate)
04/23/2024
05/12/2024
ibex-group.com
PALM CITY, FL
50 - 100
1995
Private
WILLIAM DERRICKSON
$5M - $10M
Business Services
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.