178 Customer Service Representative Jobs in Pittsburgh, PA
FAIRWAY LAWNS is Hiring a Customer Service Representative Near Pittsburgh, PA
- Respond to customer inquiries/call logs via phone, email, and texting in a timely and professional manner
- Assist customers with product inquiries, order status updates, and other related issues
- Accurately input and update customer information, order details, and other relevant data into the company's system(s)
- Review and verify customer new sales data for accuracy and completeness to ensure that all information is up-to-date and error-free
- Communicate with other departments to coordinate and resolve customer issues and order discrepancies
- Collaborate with the Customer Service and Dispatch Team to improve and streamline processes and procedures
- Maintain a positive and professional attitude towards customers and colleagues at all times
- Meet or exceed performance metrics such as response time, accuracy, and customer satisfaction ratings (Voice of the Customer)
- Identify and assess customers’ needs to achieve satisfaction
- Engage in cross-selling and upselling of products to existing customers
- Manage large amounts of inbound and outbound customer service calls
- Assist with other administrative or branch tasks as needed
- Consistent, year-round pay and employment
- Medical, dental, vision, and life insurance
- Paid time off (PTO)
- Paid holidays
- 401(K) plan with matching up to 4%
- Collaborative team environment
- Career growth opportunities
- High school diploma or equivalent
- Some post-high school education preferred, but not required
- one to three years previous experience in customer service and data entry preferred
- Demonstrated excellent written and verbal communication skills
- Strong attention to detail and accuracy
- Proficiency with Microsoft Office and other computer applications
- Ability to multi-task and prioritize workload in a fast-paced environment
- Positive and professional attitude with a willingness to learn and adapt to change
- Ability to work independently and as part of a team.
- Strong problem-solving skills with the ability to identify and resolve issues quickly
- Prolonged periods sitting at a desk and working on a computer, typing
- Specific abilities required by this job include close and distant vision as well as the ability to hear normal conversation and respond, either verbally or in writing, to accurately convey detail and/or instructions
- Must be able to lift up to 15 pounds at times
At Fairway, equal talent will always get equal opportunity. Drug Free Workplace.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Job Summary
Full Time
$34k-43k (estimate)
11/14/2023
05/16/2024
CASCADE, MT
25 - 50
2019
ROB DUERR
$5M - $10M
Related Companies
The job skills required for Customer Service Representative include Customer Service, Problem Solving, CSR, Microsoft Office, Life Insurance, Customer Satisfaction, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
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