34 Technical Support Representative Jobs in Phoenix, AZ
Adopt Technologies is Hiring a Technical Support Representative Near Phoenix, AZ
- Provide front‐line technical support with exceptional customer service via email, phone and chat while also achieving target customer satisfaction on assigned tickets.
- Use excellent communication and interpersonal skills to ensure that customer and system issues are resolved in a timely fashion.
- Identify recurring customer issues and diagnose root causes, then collaborate with Technical Service Leads and Technical Service Team to determine permanent resolutions and solve tickets in the que.
- Fully document all customer issues and support calls in the ticket system, including problem resolution and time to fix, as well as update existing documentation when found to be incomplete or inaccurate.
- Maintain and participate in on‐call schedule, including weekends and after‐hours.
- Complete assigned training and any other technical training which relates to your job and required skills.
- Assist with dispatch duties as assigned.
- 2 years working experience with Active Directory Fundamentals On‐Prem and Azure O365
- Working knowledge of Group Policy, RDS/RDP, and Citrix fundamentals
- Working knowledge of Windows desktop and server operating systems plus Cloud hosting principles.
- Knowledge of local printer configurations in Remote VMs & Local on‐prem machines
- Proficiency with Remote Monitoring and Management Systems
- Working knowledge of Windows Command Line interface
- Networking fundamentals - including VPN/VoIP/ACLs/Security/Compliance
- Work in conjunction with other departments to investigate issues.
- High school diploma or equivalent required
- 2 years related IT work experience
Job Summary
Full Time
IT Outsourcing & Consulting
$34k-43k (estimate)
02/07/2024
05/03/2024
adopttechnologies.com
Phoenix, AZ
25 - 50
IT Outsourcing & Consulting
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The job skills required for Technical Support Representative include Customer Service, Technical Support, Technical Services, Networking, Customer Satisfaction, Initiative, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Support Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Support Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technical Support Representative positions, which can be used as a reference in future career path planning. As a Technical Support Representative, it can be promoted into senior positions as a Technical Communicator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Representative. You can explore the career advancement for a Technical Support Representative below and select your interested title to get hiring information.
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