34 Technical Support Representative Jobs in Phoenix, AZ
5TH HQ LLC is Hiring a Technical Support Representative Near Phoenix, AZ
We are seeking for a Technical Support Representative for our West Coast clients. The ideal candidate is responsible for ensuring the satisfaction of the clients and the development of a trusting relationship with existing clients and prospective clients. Tech Support will help clients, present new products, optimal performance, diagnosing and or preventing problems, how to repair, and maintain equipment, following company procedures in the assigned area (Western territories).
- Follow up regularly after closing a sale to ensure client satisfaction or when needed.
- Respond promptly to customer technical queries and concerns to find solutions and defuse tension.
- Respond quickly to customer problems.
- Comprehend customer requirements and make appropriate recommendations/briefings. Troubleshoot any concerns, diagnose any technical problem may occur and determine proper solutions.
- Demonstrate how to use the equipment and achieve optimal performance of the equipment.
- Explain issues with equipment and repairs to customers.
- Follow all company’s filed procedures and protocols. Document processes. Fill out detailed reports and keep records on services that have been performed.
- Build and develop positive relationships with customers.
- Present new or additional products and services to existing customers.
- Send reports on sales activity, accounts status and possible issues.
- Proven experience as Technical Service Representative.
- Experience in customer service is a plus.
- Ability to troubleshoot, test, repair, service and troubleshoot technical equipment.
- Great mechanical aptitude and attention to detail.
- Excellent communication, interpersonal and diagnostic skills. Assertiveness and confidence.
- Must be able to read blueprints and diagrams.
- Ability to work independently without much supervision and effectively manage time.
- Ability to multitask.
- Teamwork and motivational skills.
- Proficient in MS Office; familiarity with Salesforce or similar.
- Bachelor’s degree and/ or Minimum of 3 years’ experience as technical account representative.
- Spanish is a plus.
Job Summary
Full Time
$45k-60k (estimate)
10/15/2023
05/10/2024
The job skills required for Technical Support Representative include Customer Service, Technical Support, Products and Services, Technical Services, Teamwork, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Support Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Support Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technical Support Representative positions, which can be used as a reference in future career path planning. As a Technical Support Representative, it can be promoted into senior positions as a Technical Communicator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Representative. You can explore the career advancement for a Technical Support Representative below and select your interested title to get hiring information.
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