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Product Support Specialist

Chicago, IL | Full Time
Expired

Job Description

Our Product Support Specialists are critical to the retention of our growing customer base. This job entails: (1) Reactive dealership problem resolution (with definitive escalation procedures), (2)Proactive system upgrade training and account management calls to current customers, and (3) Support of field teams (Sales and Account Managers) for research, system information, and customerrelationship management. What you will do: Professionally engage all dealership end users of the performance management systemto maximize their usage and loyalty.Maintain and enhance visibility, rapport and relationship within the Dealer partnersAction all inbound help desk calls and e-mails, provide updates to customer duringremediation and follow up after solution in placePromote fullest utilization of business toolsProblem solve and document account problem resolutionDocument trends, FAQ’s, and related troubleshootingProvide entrepreneurial balance through strong work ethic, teamwork, accountability,excellent interdepartmental communication and a “Whatever it takes” winning attitudeAvailable on phone call rotations during after-hours (One day per week including oneweekend every six weeks)Self-manage customer case queue What you should have: Bachelor’s degree requiredStrong and demonstrated work ethic - willingness to go above and beyondExcellent communication, presentation, and customer service skillsProficient personal computing expertiseProven ability and comfort with learning new technologies quicklyLocal Chicago candidates only- no relocation will be providedPermanent authorization to work in the U.S.- no sponsorship will be provided1-2 Years of professional work experience preferred   What we will offer:Comprehensive benefits offerings for benefits eligible Teammates.Unique culture that truly values each and every Teammate.Career development and future growth opportunities.

Skills for Product Support Specialist

The job skills required for Product Support Specialist include Customer Service, Futures, Go, Work ethic, Accountability etc. Having related job skills and expertise will give you an advantage when applying to be a Product Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Product Support Specialist. Select any job title you are interested in and start to search job requirements.

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Career Path for Product Support Specialist

The following is the career advancement route for Product Support Specialist positions, which can be used as a reference in future career path planning. As a Product Support Specialist, it can be promoted into senior positions as a Sales Rep Bio Medical Equip and Supplies that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Product Support Specialist. You can explore the career advancement for a Product Support Specialist below and select your interested title to get hiring information.

How to Become a Product Support Specialist

If you are interested in becoming a Product Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Product Support Specialist for your reference.

Step 1 Understand the job description and responsibilities of a Product Support Specialist

Quotes from people on Product Support Specialist job description and responsibilities
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Step 2 Knowing the best tips for becoming a Product Support Specialist can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Product Support Specialist jobs
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Step 3 View the best colleges and universities for Product Support Specialist

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