154 Client Support Specialist Jobs in Chicago, IL
Stax is Hiring a Client Support Specialist Near Chicago, IL
Description
As a Client Support Specialist, your role is ensuring a positive user experience by supporting existing CardX and Stax business users by responding to inbound service requests by phone, chat, and/or email. This team member is a merchant-facing problem solver that acts as a liaison between Client Support and the CardX and Stax technical teams to resolve merchant issues.
You will assist customers with basic technical issues and questions relating to our payment solutions platforms. To succeed in delivering high-quality service,you will be the expert for everything product, account, and service related, and excel at problem recognition, research, follow-up communication and resolution.
Key Responsibilities & Objectives
- Manage a queue of new and ongoing support requests via phone, email and chat to ensure timely and accurate resolution
- Proactively and efficiently provide customers with ongoing updates and support until resolution
- Work cross functionally to ensure timely updates and accurate understanding of customers request
- Knowledgeable on product and gateway functionality and demonstrates the ability to explain complex concepts to non-technical individuals
- Products include but are not limited to: Virtual Terminal, CardX Terminal, Lightbox, and Legacy API
- Gateways include but are not limited to: Plug n’ Pay Technologies, CardX Portal, StaxConnect, StaxPay, and APPsos
- Effectively investigate and diagnose customer problems across multiple hardware and software platforms
- Proactively coordinate troubleshooting efforts across multiple third party vendors to provide end to end troubleshooting including systems outside of CardX/Stax product suite
- Demonstrates a strong understanding of surcharging and other financial practices to help reconcile accounts with customers
- Communicate effectively with partners and the processing banks to ensure high level of care and account comprehension
- Maintain high levels of confidentiality and data hygiene standards in all internal and external systems
- Provide feedback to help identify trends and potential process or customer experience improvements
- Meet ticket response and closure service level agreements (SLAs)
- Additional support projects and duties as assigned
Requirements
- 2 years of experience working with customers in customer service, onboarding, or customer success roles
- Strong verbal and written communication skills
- Solution-oriented with the ability to think strategically and creatively in decision making
- Able to take direction and feedback well, yet being forward-thinking to challenge the status quo
- Detail oriented, strong analytical, organizational, and problem solving skills required
- Ability to work independently and utilize good judgment and timing in deciding which situations require management involvement
- Ability to navigate organizational growth and excel in a fast-paced environment
Job Summary
Full Time
Business Services
$51k-64k (estimate)
03/31/2024
05/30/2024
stax.com
CHICAGO, IL
25 - 50
1994
MARK BREMER
$10M - $50M
Business Services
Related Companies
About Stax
Stax Inc. is a global management consulting firm serving corporate and private equity clients across a broad range of industries. The firm partners with clients to provide data-driven, actionable insights designed to drive growth, enhance profits, increase value, and make better investment decisions. Our staff has unmatched opportunities for personal growth. We expect everyone to contribute and have the opportunities to participate in developing great work for our clients, and in the growth of the firm. Our combination of smaller size and prestigious clients gives team members opportunities to... work directly with clients far sooner than larger firms. Along the way, theyre working side by side withand learning fromsome of the smartest people in the business. Our clients tell us they like how we listen, get to the heart of the matter quickly, develop clear, fact-based answers, and leave them with practical next steps. And that we do all this without getting in the way of them running their business. They frequently note how differentiated this all is in the world of strategic consulting, urging, Dont lose that. They can rest assured: We wont. Whether its solving critical business issues or building careers, Stax brings you things that other firms just cant match. Founded in 1994, Stax has offices in Boston, Chicago, New York, and Colombo, Sri Lanka.
More
Show less
The job skills required for Client Support Specialist include Customer Service, Problem Solving, Written Communication, Communicates Effectively, Troubleshooting, Confidentiality, etc. Having related job skills and expertise will give you an advantage when applying to be a Client Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Client Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Client Support Specialist positions, which can be used as a reference in future career path planning. As a Client Support Specialist, it can be promoted into senior positions as a Customer Service Team Leader that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Support Specialist. You can explore the career advancement for a Client Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Client Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Client Support Specialist job description and responsibilities
Ensure positive client experience through high quality service and communication thereby attaining client retention.
01/29/2022: Spokane, WA
Handle client engagement document control and execute filing system policies.
03/29/2022: Temple, TX
They are responsible for the overall results of the support team plus hiring, training, and retention of support employees.
02/09/2022: Rock Hill, SC
Support requests pertain to usage questions or clarification of documentation.
02/22/2022: Pascagoula, MS
Client Support Specialists are responsible for ensuring excellent client experiences and thus maximizing business.
03/10/2022: Reno, NV
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Client Support Specialist jobs
Client support specialists must be able to handle a variety of situations with professionalism and tact.
03/02/2022: Cedar Rapids, IA
Communicate clearly with customers.
04/03/2022: Yakima, WA
Positive feedback helps the client progress and move through negative self-talk, ambivalence, resistance and other hurdles.
02/21/2022: Wichita Falls, TX
Aspiring candidates must provide excellent service and meet client needs while offering cost effective technological solutions to the organization.
04/07/2022: Detroit, MI
Dealing with customers and clients requires a lot of patience, kindness, and understanding.
03/15/2022: Spartanburg, SC
Step 3: View the best colleges and universities for Client Support Specialist.
Similar Jobs
Popular Articles
