To provide a variety of secretarial and administrative services to support the efficient operation of the Juvenile Assessment Center (JAC) programs and services as directed by the Unit Manager.
50% Type, edit, prepare and maintain draft memos, reports, forms, letters, lists, articles, correspondence, and other materials.

• Assist in supporting the functions of the JAC programs and services.
• Serve as a frontline expert regarding JAC programs and services.
• Provide a brief overview of JAC services to clients and/or the public when necessary.
• Conduct pre-screening intake for care calls and walk-ins and refer cases to the appropriate staff member.
• Knowledgeable about overall Family Court operations.
• Follow company policies, procedures, and the code of ethics.
• Verify the status of youth through JIS to ensure the appropriateness of JAC services.
• Process requisitions, invoices, and/or purchase orders.
• Responsible for screening the public prior to accessing the building and directing them to the appropriate service area.
• Troubleshoot minor technical issues related to office equipment and report major concerns to the IT department at the request of the supervisor.
• Maintain inventory, and order office supplies when needed.
• Keep accounting and reconciliation records of minor budgetary transactions (i.e., gift cards)
• Draft and/or type a variety of memos, reports, forms, letters, and other correspondence for the supervisor.
• May transcribe letters, correspondence, etc., or take minutes at meetings.
• Prepare and send out informative messages for the department/unit or all employees.
• Enter/update data in the computer; generate various lists, letters, and/or reports from the computer.
• Maintain various records of department activities, including billings, deposits, work orders, office repairs, receipting checks, and time sheets.
• Prepare and maintain a variety of reports, including routine financial and departmental reports.
• Perform related work as required including but not limited to serving on teams/committees as assigned, cross-training for other jobs as assigned, and working on special projects as assigned.

• Answer phone calls and assist callers in a timely manner.
• Provide excellent customer service and demonstrate professional decorum at all times.
• Draft and/or type a variety of memos, reports, forms, letters, and other correspondence for the supervisor.

• Maintain filing system for the department, including correspondence and other filings.
• Sort and distribute incoming mail.
• Copy and distribute documents, memos, reports, letters, and other correspondence.

INTERNAL: All levels of staff; personnel and other individuals specific to the area of assignment.
EXTERNAL: General public. Responds to requests for routine services. Responsible to ensure quality and timely delivery.

MINIMUM EDUCATION AND EXPERIENCE:

(Education above the minimum stated may be substituted on a year-for-year basis for the required general experience; experience above the minimum stated may be substituted on a year-for-year basis for the required education.)

EDUCATION: High school diploma or equivalent; business or other secretarial courses beneficial.
EXPERIENCE: Two years of secretarial/administrative experience.

• Must submit to and pass a criminal background check as prescribed by Courts.
• Sex offender registry check and MO & KS child abuse and neglect checks.
• All applicants for this position are subject to testing for illegal drug use prior to appointment.
• Employees in this position are subject to random and reasonable suspicion testing for illegal drug use.

• Knowledge of business English, spelling, and punctuation.
• Considerable knowledge of secretarial practices and procedures.
• Ability to recognize, investigate, and analyze a variety of administrative problems and devise effective solutions.
• Knowledge of arithmetic and basic financial record keeping.
• Knowledge of word processing, spreadsheets, and personal computers.
• Ability to organize a variety of demands on time.
• Ability to work independently with minimal supervision.
• Ability to work effectively in a fast-paced environment and to deal efficiently with interruptions while accurately completing detailed work within tight deadlines.
• Ability to compile and maintain accurate records.
• Ability to communicate effectively with others, both orally and in writing.
• Ability to follow both oral and written instructions.
• Ability to work with confidential information.
• Ability to maintain administrative, and general records and to prepare complete and logical reports from those records.
• Ability to work and relate in a positive fashion toward individuals from diverse backgrounds and maintain effective working relationships.
• Skilled in the operation of standard computer software and office machines including computers, typewriters, and Dictaphones; excellent telephone skills.
• Skill in typing 50 WPM.