Company Description

Zayo provides mission-critical bandwidth to the world's most impactful companies, fueling the innovations that are transforming our society. Zayo's 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo's communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

Zayo is seeking an Account Manager to play an integral role in revenue generation and relationship building for a subset of Zayo's Carrier accounts. Our Account Manager is responsible for assisting Account Directors by handling most transactional customer requests, backbone network opportunities, renewals and large RFPs. These requests encompass quoting, service prospecting and order creation as well as general questions related to the customer's embedded base of services.

Our Account Manager role requires frequent collaboration with Account Directors, Deal Management, Sales Engineering, Customer Success and Service Delivery teams. Consequently, it is critical for the Account Manager to actively manage projects that involve other internal teams to meet customer expectations. The Account Manager is often the first touch-point for the customer. It is essential for this role to provide frequent updates to our internal and external customers in order to display Zayo's commitment to best in class customer service.

The primary focus of the Account Manager is to handle customer requests that come into the Sales team and generated by the Account Director. These requests include quoting, service prospecting, order creation and general questions related to the customers embedded base of services. Additionally, the role will require regular syncs with Sales management to understand evolving customer needs and overall account strategy.

RESPONSIBILITIES

• Develop and maintain knowledge of Zayo's sales tools such as Tranzact, Salesloft and Salesforce.com

• Supply quotes for customers when they engage the team for a new service

• Coordinate with the Tranzact team to process bulk requests

• Create ICB's for non-standard quote requests that require deal management and engineering approvals

• Collaborate with deal management and engineering teams to verify customer requirements are met for custom pricing solutions

• Manage outstanding ICB requests and ensure deliverables are returned within customer expectations

• Generate service orders for new services from approved quotes and ICB's

• Process MAC order for changes to existing customer services (upgrades, renewals, etc.)

• Field general questions regarding a customer's embedded base of services, quotes, orders, etc.

• Sync regularly with account managers to understand customer needs, priorities and account strategy.

QUALIFICATIONS

• Bachelor's degree

• Minimum of 2 (two)years' relevant work experience

• Proven ability to build relationships

• Strong financial acumen

• Quick learner who collaborates well with others

• Excellent communication skills, both verbal and written

• Exceptional customer service and relationship building/maintaining skills

• Excellent time management and organizational skills

• A sense of urgency and desire to rapidly accelerate results and career with Zayo Sales

• Excellent interpersonal skills and ability to work effectively with a diverse group of personalities; must be approachable, show respect for others and be able to present data with effective communication and presentation skills

• High tolerance for ambiguity and can work successfully in a matrix management model

• Knowledge of Microsoft Word, Excel and PowerPoint; Salesforce is a plus

• Willingness to learn Zayo Networks value proposition, products, and services such as Ethernet, Waves, IP transport, Dark Fiber, Cloud services/connectivity, and Colocation

• Ability to travel as necessary

Benefits, Rewards & Wellness

• Excellent Health, Dental & Vision Insurance

• Retirement 401(k) Savings Plan

• Fitness membership discounts

• Generous paid time off policy including paid parental leave

Zayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.