Lakeshore Talent is seeking a Temporary Account Manager to join our client's customer service team. This role offers a great opportunity to be a part of an engaging team and positive office culture.

Employment type: Contract

Duration: 3-4 months minimum

Location: Downtown Denver, 100% onsite

Schedule: Monday-Friday 7:00am-4:00 pm or 7:30 am-4:30 pm

Pay: $23/hr

Responsibilities:

• Independently manage key customer accounts, utilizing customer portals for order management, product details, and data analysis.
• Handle daily inquiries via phone and email, including pricing, availability, emergency orders, backorder status, tracking/shipping information, and returns.
• Act as the primary point of contact for key clients, providing timely resolutions and guidance on complex issues.
• Initiate and expedite production for products based on customer requirements.
• Provide product information, competitive product interchange, and product substitutions to customers.
• Utilize Salesforce.com CRM or similar tools to track customer cases.
• Support CX team in meeting monthly metrics.

Qualifications:

• 3-5 years of relevant work experience in a fast-paced customer service environment.
• Bachelor's Degree preferred.
• Strong written and verbal communication skills.
• Excellent listening skills.
• Self-starter with meticulous attention to detail and drive for customer success through relentless follow-up.
• Experience building relationships with customers and collaborating effectively with a team.
• Interest in learning about complex and unique customers in industrial and automotive markets.
• Ability to make decisive actions based on individual customer needs.
• Proficiency in Microsoft Word and Excel, and ability to work within database systems.
• Disciplined and supportive of guidelines, policies, and metrics as established by the CX team.
• Must be legally authorized to work in the United States on a permanent basis without sponsorship.