Job Summary

The Regional Account Manager Representative (RAM) is responsible for identifying, developing and enhancing both new and existing strategic regional accounts for Behr/Kilz products and services to the professional account channels. This position creates a pipeline and cross functionally partners with the broader team to develop and execute specific strategies to achieve customer satisfaction, revenue, and profitability. Working safely is part of our culture and is a condition of employment.

Essential Duties and Responsibilities

• With direction from corporate and the regional VP, supports the deployment, adoption and application of Behr’s annual Strategic Deployment Plan (SDP)

• Develop strategic market plan for key customers, target customers, and high potential customers establishing goals and targets.

• Meet defined territory sales goals, metrics and objectives.

• Utilize a strategic and consultative sales approach to understand, develop and deliver value-added business solutions for one or more the following channels:
  

  • Property Management Residential
  • Property Management Commercial
  • Hospitality
  • Healthcare

• HOA

• Seek to achieve approved and/or exclusive vendor status in customers’ master specifications. Write multiple specifications weekly.

• Execute productive daily call plans that fulfill and generate sales on existing accounts and qualified leads. Log quality information from the completed activities into (CRM) Salesforce. Create opportunities and works with regional sales team for support-handoff of project to appropriate Rep once bids are accepted.

• Conduct information-only presentations, such as seminars, trade show demonstrations, and other efforts as part of trade associations.

• Provide service and product knowledge to the specified channel, using gathering information on the customer’s business processes, critical success factors, and competitive standing.

• Proactively communicate important business issues and opportunities to appropriate departments (Sales, Marketing, Distribution, Customer Service, etc.) and management.

• Proficient knowledge of our products, techniques, and services to ensure product recommendations and customer orders meet all specifications.

• Awareness of product assortment and inventory levels needed to support customer demand.

• Expedite the resolution of customer problems/complaints.

• Collaborate with all appropriate departments (Sales, Marketing, Distribution, Customer Service, etc.) to meet and exceed sales goals and provide feedback as required.

Qualifications & Experience

• Bachelor's degree in Marketing, Business Administration, or related field OR equivalent experience in related field.

• Previous sales, retail and/or customer service experience and/or training in a commercial coatings’ environment is desirable.

Certificates, License, Registrations or Professional Designations

• Valid driver’s license, proof of insurance, meet and maintain the Company motor vehicle policy.

Other Requirements

• Some overnight weekly travel may be required depending on geographic territory.

• Ability to legally work without sponsorship for employment visa status.

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.

• Manage the corporate credit card, motor vehicle and expense reporting according to company policy.

• Performs other duties as required.

Skills, Knowledge, and Abilities

• Proficient in writing specifications.

• Expert in interacting with all customer types and assessing customer needs.

• Ability to follow oral or written instructions; read and acknowledge completion of work orders.

• Capable of retaining and communicating features and benefits of company products.

• Strong selling, negotiation, problem-solving, critical thinking, networking and relationship building skills.

• Competence to work effectively across functions to achieve desired customer satisfaction goals.

• Experience in construction trade and/or architectural coatings are preferred.

• Ability to adapt approach and style to achieve account objectives.

• Strong presentation skills, adaptable to various training environments and the ability to leverage multiple training techniques and tools.

• Ability to work independently and excel in a team environment.

• Manage travel and expenses following the guidelines and policies.

Computer Skills

• Proficient knowledge of MSA Office Suites and/or IOS software applications related to job functions.

• Sales Force/CRM knowledge

• Proficient in using a computer application to manage large amounts of information, including creating and editing simple databases, inputting data, retrieving specific records, and crafting reports to communicate the actions needed to improve performance relative to the goals of the system and strategy

Language Skills

• English (speak, read, and write)

• Ability to speak the prevalent second language in certain geographic regions may be preferred.