Company Description

Jonathan Rose Companies is one of the country’s leading owners, developers and operators of green affordable and mixed-income communities. Our mission is to create a more environmentally thriving, socially just world through the development, preservation, renovation and management of green, affordable and mixed income housing.

Residents, and their wellbeing, sit at the heart of Jonathan Rose Companies. Rose Community Management (RCM) - our property management company - delivers hands-on, customer-focused services to our residents and economic benefits to our owners.

With over 300 dedicated team members covering 11 states, our community-based teams are focused on ensuring that the properties we manage are socially, environmentally and financially healthier and more vibrant places to live.

RCM helps to deliver the company’s “Communities of Opportunity” model, by bringing health, education, financial, cultural and social services to our residents so that they become empowered partners in their communities, improving economic and social outcomes.

Our vision for Communities of Opportunity is to empower residents, through the co-creation of programming and interventions, improving health and wellbeing, resulting in better life outcomes, with great housing communities as the platform.

Position Description

The Regional Manager is responsible for supervising and coordinating the daily operations of assigned affordable housing apartment communities including, but not limited to, the general administration and management of property managers, senior property managers, and (indirectly) other property employees.

This position shares responsibility for maintaining the physical assets and the performance of assigned properties to achieve the highest possible net operating income, without compromising the quality of the property's appearance or level of service. Monitors regulatory compliance and company policies and procedures related to property management and ensures that all employees are familiar with and understand them.

The salary range of $100,000.00 - $130,000.00 per year based upon factors including but not limited to related experience and time in the industry.

Responsibilities:

• PORTFOLIO EXECUTION – 15%
  • Responsible for the financial and operational execution of a diverse portfolio of affordable, mixed income, and market rate communities.
  • Ensures that the portfolio and individual communities meet the established goals by conducting periodic site visits, reviewing financial, market, and operational reports, and developing and implementing appropriate action plans to achieve results.
• LEADERSHIP & OVERSIGHT – 15%
  • Implements an organizational structure and staffing model necessary to maintain our reputational standards and deliver on the corporate mission.
  • Leads the direct team of Regional Managers and Junior Regional Managers to build on existing strengths and develop areas of opportunity to meet the current and future needs of the business.
  • Manages the performance of all direct reports in accordance with company policies, values, and business practices.
  • Oversees the appropriate and adequate staffing of the region and supervise the acquisition, development, and management of regional and community team members.
  • Ensures that all day-to-day operations and business functions meet performance targets, investor goals, and are conducted within the necessary regulatory, governmental, or fiscal requirements.
• VENDOR and CONTRACTOR ENGAGEMENT – 5%
  • Collaborates with the Facilities Management and Procurement staff to establish scopes of work, negotiate contracts, and monitor / supervise contract or service completions to the extent needed should Facilities Management and Procurement need assistance. The primary contract / scope of work and completion of contracted work primarily rests with Facilities Management and Procurement.
• EMPLOYEE DEVELOPMENT, TECHNICAL SUPPORT AND TRAINING -15%
  • Responsible for the assigned employees' engagement in the required training they are to complete to ensure affordable housing program compliance, and to advance and sustain the professional standards as established by the organization. This training will include technical skill development, Fair Housing, customer service and include specialized focus on resident conditions and service to those residents.
  • Responsible for closely monitoring on-site employee performance in fulfilling their individual duties and completing required training. To the extent that an employee is needing assistance, training and coaching to meet job requirements, this employee will have primary responsibility for managing the process for improvement. Human Resources will assist to some extent but the decision to coach / retain or end the employment of the subject sub-standard performing employee is that of this employee as supervisor.
  • Employee will devote time each week on professional education to have a comprehensive understanding of the housing programs and regulations / laws which are a part of this employee's work experience. Given the complex and ever-changing nature of this business this professional development is essential. This employee is expected to share that knowledge with colleagues and staff members daily to assist the organization achieve greater program compliance, and a more accomplished group of employees. To the extent that leaders and team members within this employee's span of responsibility are not replicating this self-training this employee is expected to engage and solve for these shortcomings.
  • As a leader, this employee will actively engage in those programs and processes which support employee retention (where the staff employee has demonstrated satisfactory performance).
  Responsible for providing technical assistance as questions and issues arise from daily operations thus ensuring team members have the answers they need / resources they need to complete their respective assignments. The employees under this direction of this leader will not need to wonder where to go for answers
  • - this leader will provide that support, or secure the answer from colleagues and share the information with the staff member.
  • As a leader, this employee will advance the use of OneSite / RealPage technology and implement management procedures with align with organization initiatives to focus on key metrics, particularly around areas which are subject to intense oversight, e.g. financial, compliance and regulatory.
• ANNUAL BUDGETS & CAPITAL PLANS – 10%
  • Develops the annual budgets and collaborates with the Facilities Management team to create capital plans for the communities comprising the portfolio and oversees attainment of budgeted goals by analyzing and evaluating financial statements, reconciling monthly statements against approved budget, and working with Accounting, Property Operations, Facilities Management, Procurement and Asset Management to address and resolve issues in the financial performance of the portfolio.
• MARKET DATA ANALYSIS & DUE DILIGENCE– 5%
  • Reviews, analyzes, and interprets market data to identify emerging trends that may impact the performance of the portfolio, and works with Marketing and the regional team to develop and implement market plans that drive occupancy and limit turnover.
  • When this employee is part of the due diligence process for a to-be-acquired apartment community, this employee will thoroughly examine the apartment development to understate the administrative, physical and operational conditions which may pose a program compliance risks. These findings should be shared with the President and others associated with the Acquisition & Development process, including Asset Management.
• COMPLIANCE – 20%
  • Works with corporate and regional affordable housing compliance teams to ensure site and portfolio level compliance with affordable housing program requirements (e.g. Project Based Section 8, Section 236, and LIHTC, among others), and federal, state, and local fair housings laws.
  • Responsible for all daily work procedures which are assigned to the staff stationed at the communities supervised and for the inspection results coming from HUD Management and Occupancy Reviews (particularly inclusive of Enterprise Income Verification), Low Income Housing Tax Credit, Tax Credit agency inspections , and other affordable housing program administrative inspections / audits originating from HUD, state / local housing agencies, lenders, investor, grantors and CPA auditing firms. This employee is fully accountable for the success of these inspections and complete program compliance. To the extent there are inspection shortfalls and corrections to be made this employee has primary responsibility to correct those shortcomings and report in writing / meet with the inspection agency and remain with this task until all shortfalls / corrections have been cleared by the inspection agency.
  • Responsible for timely and accurate reporting on operational conditions to include but not limited to: accurate occupancy reporting; accurate HUD 50059 submissions, accurate resident background checks, accurate household income reporting, program administration for resident household qualification and recertification processes.
  • Responsible for the resident files at all assigned communities. This responsibility includes the organization of each file and the professional maintenance to program / industry standards to the organization's standards. This includes wait list administration and household size procedures.
• PROPERTY MANAGEMENT – 10%
  • Develop and maintain professional relationships with the various Housing Authorities, regulatory bodies, and lenders.
  • Ensures affordable housing program requirements and regulations are monitored regularly and are in full compliance with appropriate regulatory agreements and agencies.
    
    • Reviews reports and provides updates on property management operations.
    • Responsible for completing an on-site inspection at each of the assigned properties once every two months. This inspection will follow the specifics of an enhanced checklist which will include housing program compliance, financial performance, resident file review, examination of move-in qualifications, recertification administration, maintenance conditions / work-orders outstanding, vacant unit conditions and turns, and HUD REAC inspection readiness. Each visit will include a review of the last HUD, or other inspection to ensure corrective actions (as appropriate) have been implemented and maintained.
  • Supervises and coordinates the daily operations of assigned apartment communities, which may include affordable and market rate housing. The primary duties of this role include, but not limited to the general administration and management of property managers, senior property managers, and (indirectly) other property employees. This position shares responsibility for maintaining the physical assets and the performance of assigned properties to achieve the highest possible net operating income, without compromising the quality of the property's appearance or level of service. Monitors regulatory compliance and company policies and procedures related to property management and ensures that all employees are familiar with and understand them.
• ADMINISTRATIVE & OTHER DUTIES – 5%
  
  • Complete various administrative, human resources, financial, and other reporting and analysis, and performs other duties as assigned or as necessary.
  • Supports company mission including Environmental Impact and the Communities of Opportunity program.
  • Performs all aspects of employee management, in conjunction with Senior Management and Talent & Culture.
  • Ensures complete and timely utilization of property management software to ensure accuracy in reporting, accounting, property management, compliance, and property operations.
  • Prepares monthly variance reports and performs formal monthly property inspections and audits. Manages expenses and income to maximize NOI and property value.
  • Reviews and approves expenditures and maintains budgetary compliance.
  • Ensures, with site employees, the timely completion of capital or other improvements, within budgeted limits, and with the coordination of the Maintenance Engineer.
  • Supervises preparation of operating and capital budgets, supporting schedules and annual Business Plans. Supervises quarterly or semi-annual budget re forecasts as required.
• Visits each property at least monthly to examine, discuss, and resolve issues regarding curb appeal, marketing, maintenance, occupancy, accounting, employees, and/or other issues as necessary. Ensures integrity of Brand Management program at each assigned community.
• Maintains a working knowledge of company policies, applicable local, state, and Federal laws and regulations, affordable housing programs, and other applicable policies and procedures. Ensures compliance of company policies, applicable local, state, and Federal laws and regulations, affordable housing programs, and other applicable policies and procedures by property level team members. Develops and implements property marketing plans in conjunction with the Marketing Department.

Requirements:

• Associate degree in business administration or related field.
• Bachelor’s degree in business administration preferred.
• Minimum of 8 years progressive responsibility and experience in property management.
• Minimum of 3 years multisite experience.
• Minimum of 3 years affordable housing experience, to include LIHTC, HOME and project-based Section 8.
• Knowledge of fair housing laws, affordable housing programs, and proven property management performance.
• Ability to create and manage annual operating and capital budgets.
• Knowledge of One-Site Leasing and Rents preferred.
• Strong customer satisfaction and service orientation skills.
• Excellent verbal and written communication skills.
• Ability to demonstrate flexibility in dealing with complex issues or organizational change.
• Strong computer skills to include the Microsoft Office suite.
• Frequent travel required

Rose Companies Benefits:

At Rose Companies our goal is to provide an affordable and comprehensive benefits package that provides security for you and your family and supports your overall wellbeing. Benefits offered include, but are not limited to: Medical, Dental, Vision, Flexible Spending Accounts, Life, Short-Term Disability, Long-Term Disability, 401K with company match, competitive paid time off policy, paid holidays, parental bonding leave and educational assistance.

Rose Companies is committed in policy and practice to providing equal employment opportunities for all applicants and employees, based upon their training, experience, and overall qualifications. Consistent with this commitment, discrimination against an applicant or employee based upon the individual’s race, color, creed, religion, sex, gender, age, national origin, ancestry, citizenship status, marital or familial status, sexual orientation, gender identity, gender expression, disability, military status, protected veteran status, genetic information, or any other condition or characteristic protected by law is strictly prohibited