6 Help Desk Technician II Jobs in Fort Worth, TX
Yesway is Hiring a Help Desk Technician II Near Fort Worth, TX
Yesway is one of the fastest-growing convenience store operators in the United States. Established in 2015, Yesway is a multi-branded platform headquartered in Fort Worth, Texas, which operates 403 stores located in Texas, New Mexico, South Dakota, Iowa, Kansas, Missouri, Wyoming, Oklahoma, and Nebraska. We operate our portfolio primarily under two successful brands, Yesway and Allsup’s. Our sites are differentiated through a leading foodservice offering, featuring Allsup’s famous deep-fried burrito, and a wide variety of high-quality grocery items and private-label products. Our geographic footprint consists of stores located in attractive rural and suburban markets across the Midwest and Southwest, where we often are the convenience retail destination of choice and effectively the local grocer. We have a successful track record of growing through acquisitions and believe we are well positioned to continue to solidify our market position and grow our store count. We have received numerous industry awards for our growth initiatives, management team, loyalty program, and our employees’ contributions to the industry. We offer competitive wages and outstanding benefits. Yesway values employees who thrive in a fast-paced, service-oriented, work culture and are focused on execution and collaboration.
- Resolve basic to complex retail site systems, hardware, and software issues to completion;
- Provide operational support of Yesway retail systems infrastructure including point of sale, back office, credit and fuel network;
- Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, and configuring systems and applications per defined procedures;
- Assist in software releases and roll-outs;
- Participate in onsite regional store migrations;
- Record, track and document the service desk request problem-solving process;
- Perform post-resolution follow ups with end users, as required;
- Develop help sheets and FAQ lists for end users, when applicable;
- Evaluate documented resolutions and analyze trends for ways to prevent future problems;
- Escalate problems (when required) and alert management to emerging trends in incidents;
- Reinforce SLAs to manage end-user expectations; and
- Independent travel 10%, after hours, weekend and holiday work required.
- Associate’s degree in Computer Science or related field, or equivalent combination of education and experience;
- Two to four years’ experience in a retail store technology environment including point of sale, fuel, credit, back office and daily book accounting processes required, convenience store technology environment preferred;
- Proven knowledge of Windows operating systems, PCs, printers, networking hardware, and other hardware, such as hard drives, video cards, cabling, routers, and hubs;
- Experience using productivity software (MS Office suite and Remote Support Tools);
- Experience with PDI/Enterprise 8 preferred;
- High level of personal accountability;
- Strong written and verbal communication and customer service skills;
- Proven ability to manage multiple, competing priorities simultaneously; and
- Excellent analytical and problem solving abilities.
Job Summary
Full Time
Retail
$46k-57k (estimate)
02/10/2023
05/14/2024
yesway.com
ALLIANCE, NE
1,000 - 3,000
2015
Private
CHARITY CASH
$50M - $200M
Retail
Related Companies
About Yesway
Yesway owns and operates a chain of convenience stores that distributes fuel, food, snacks and beverages in the United States.
The job skills required for Help Desk Technician II include Customer Service, Service Desk, Problem Solving, Operating System, Computer Science, Futures, etc. Having related job skills and expertise will give you an advantage when applying to be a Help Desk Technician II. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Help Desk Technician II. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Help Desk Technician II positions, which can be used as a reference in future career path planning. As a Help Desk Technician II, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help Desk Technician II. You can explore the career advancement for a Help Desk Technician II below and select your interested title to get hiring information.
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