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General Summary:
As a Tier 1 Help Desk Technician, you will be responsible for communicating effectively across all internal teams and with the clients. You will take action to address all client issues, ensure a timely resolution while also delivering personalized service.
As a phone support representative, you will primarily be focused on issue identification, logging, tracking, resolution, and escalation as appropriate. Enthusiastic helpfulness and impeccable phone etiquette are a must in this role.
Position Responsibilities:
Key Professional Knowledge & Skills Required:
Application Question(s):
Experience:
Full Time
$45k-56k (estimate)
05/06/2024
05/19/2024
The following is the career advancement route for Tier 1 Help Desk Technician positions, which can be used as a reference in future career path planning. As a Tier 1 Help Desk Technician, it can be promoted into senior positions as a Help Desk Support Specialist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Tier 1 Help Desk Technician. You can explore the career advancement for a Tier 1 Help Desk Technician below and select your interested title to get hiring information.