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Description
Position Function:
Responsible for providing technical assistance and support related to computer systems, hardware, or software. Manage customer experience for employees and contractors submitting technology related service requests. Communicate effectively with internal and external customers about the resolution of their service requests. Provide routine training and support in the use of company technology.
Education Requirements:
Bachelor's degree or three or more years work experience in a related role preferred. CompTIA A or other relevant IT certifications preferred. Experience in working with non-profit preferred. CompTia A will be required within 6 months of employment.
Experience Requirements:
Experience working in a call center environment. Experience with electronic health records software preferred, MS Office, and other standard software applications. Knowledge of commonly used concepts, practices, and procedures within the field of social services, including HIPAA and other privacy laws, preferred. Experience supporting clients in a Microsoft platform environment.
Functional Requirements:
Capacity to learn solutions to routine customer needs to address common help requests, provide empathetic response to customer requests and exhibit a helpful, customer-friendly attitude. Ability to learn multiple software systems and understand how they are implemented to support business operations. Ability to administer complex, web-based applications. Abillity to support and deploy Microsoft desktop platforms, software, platforms as well as minor LAN technical issues. Capacity to learn about and recognize cultural differences as they relate to the quality of care for clients. Ability to provide support via phone, in person, or remote access as required.
Working Conditions:
Frequent computer usage/typing required. Frequent use of phones.
Exposure to Confidential Information:
This position involves exposure to confidential information about clients, personnel, and proprietary company practices. All confidential and sensitive information must be managed per company policy and applicable laws.
Key Expectations/Responsibilities:
Customer Service:
Technical Responsibilities
Field operations:
Training:
Requirements
Education Requirements:
Bachelor's degree or three or more years work experience in a related role preferred. CompTIA A or other relevant IT certifications preferred. Experience in working with non-profit preferred. CompTia A will be required within 6 months of employment.
Experience Requirements:
Experience working in a call center environment. Experience with electronic health records software preferred, MS Office, and other standard software applications. Knowledge of commonly used concepts, practices, and procedures within the field of social services, including HIPAA and other privacy laws, preferred. Experience supporting clients in a Microsoft platform environment.
Full Time
$48k-60k (estimate)
02/25/2024
05/05/2024
The following is the career advancement route for Help Desk Technician positions, which can be used as a reference in future career path planning. As a Help Desk Technician, it can be promoted into senior positions as a Help Desk Support Specialist IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help Desk Technician. You can explore the career advancement for a Help Desk Technician below and select your interested title to get hiring information.