Administrative Assistant Role Description
Exempt Status: Yes
Schedule/Hours: 15-25 (depending on site assignment)
The Administrative Assistant is responsible for overall office management and support to upper.
management across all programs. Performs in support of the policies, goals, and objectives established.
by Urban Village Family Services. This position requires great attention to detail with the ability to multitask
in a fast-paced environment. Compassion and follow through are a must for this role. We strive to
maintain a familial atmosphere and teamwork environment by working collaboratively.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
•Speaking with potential clients via phone to gather initial case information
•Serving as "on-call" to respond to initial inquiries from prospective clients
•Scheduling appointments and meetings with clients to sign-up with the UVFS
•Working under the programs' intake process to determine viability of potential participants
•Keep track of potential participant/community partners and scheduling follow up calls
•Effectively communicate with our participants, vendors, families, stakeholders, etc.
•Update the UVFS internal database in a timely and efficient manner
•Upload pertinent documents appropriately using print-to-scan, email correspondences and
filing.
Qualifications:
Strong background with performance-based metrics; Strong organizational skills
2-3 years of customer service and/or sales experience
Ability to type 50 wpm while speaking with clients: Excellent written and verbal communication.
skills; Proficiency in Word, Sheets, Slides
Bilingual in English/Spanish a plus