Who are we?

Whatfix is a data-driven digital adoption platform (DAP) that enables organizations and users to maximize the benefits of software. Whatfix acts as an interactive overlay on top of any application to guide users with real-time guidance, self-help support, and user feedback. With product analytics and AI, Whatfix enables scalable success with technology, maximizing productivity and leveraging data-driven insights for better decision-making. The company offices globally in the US, India, the UK, and Australia and works with Fortune 500 companies worldwide. Whatfix has raised $140 million and is backed by marquee investors, including Softbank, Sequoia, Dragoneer, and Cisco Investments. “Hustle Mode ON” is the motto we live by.

What sets us apart from the rest

• Whatfix has been named among the top 20 B2B tech companies like Adobe, PayPal, and Cisco
• With YoY revenue growth of over 65%, we have also been recognized among the top 20 fastest-growing SaaS companies worldwide in the SaaS 1000 list
• Recognized by Forrester and Everest Group as a 'Leader' in the digital adoption space 
• Listed in Deloitte Technology Fast 500™ among fastest-growing companies in North America for 2022 and 2021 and recognized as a Great Place to Work 2022-2023
• Our Customer centricity is evident from a Customer rating of 4.67 on G2 Crowd & 4.7 on Gartner Peer Insights

The Role

We are seeking a highly organized, proactive, and positive Executive Assistant to support our Founder sitting in our San Jose HQ and our SVP of Sales. 

Responsibilities

• 5 years of supporting multiple Executives and or Founders, preferably over different time zones
• Calendar management - organizes all meetings, including but not limited to team meetings, customer and internal business partner meetings across international time zones
• Builds and maintains records of all meeting requests and closes out all requests in a timely manner. Keeps to a strong SLA on responding to requests
• Manages offsite meetings, events, and programs in support in support of the VP and their staff
• Ensures all meeting invites have the appropriate details to have an effective meeting
• Worked with VPs managing over 1000 people in customer-facing 
• Experience supporting a high-growth company and preferably directly supporting an executive staff member
• High attention to detail, organization, and process abilities
• Strong calendaring skills (Gmail and Google Calendar experience mandatory)
• Strong teamwork skills and a confident ability to offer suggestions and improvements to process and work very collaboratively with others
• Strong relationship management skills, ability to build a personal network throughout the company
• Strong oral and written communication
• Ability to communicate clearly and effectively with senior leaders and external partners
• Possession of exceptional organizational skills and strong attention to detail
• Superior written and verbal communication skills
• Able to maintain a high degree of confidentiality in all situations
• Proficient in Apple products, Google, Slack
• Ability to organize a priority-based daily workload
• Able to meet deadlines in a fast-paced, quickly changing environment
• A proactive approach to problem-solving with strong decision-making skills
• A problem-solving mentality (no task is too big or small; you find a way)
• A goal-driven individual looking to make an impact in a growing organization
• Partner with the Global Admin India Admin team 
• Office Duties and overseeing administrative policies within the office
• This role reports to the Executive Assistant to the CEO, who sits in India

This role requires working onsite at our San Jose office five days a week. The daily working hours for this role begin at 6:30 am; days will start at home, and then make your way to the office (e.g., after dropping off kids at school or after rush hour traffic). 

Perks / Benefits

• Equity plan 
• Mac shop, work with the newest technologies
• Unlimited PTO policy
• Paid maternity leave
• Monthly cell phone stipend
• Medical, Dental, and Vision coverage (Whatfix pays 80% of the premium for individuals and their families; for the HSA, Whatfix contributes $1,000 for individuals and $2,000 for a family) 
• Team and company outings
• Learning and Development benefits

The salary range for this position is 80-95K. Compensation offered will be determined by factors such as level, job-related knowledge, skills, and experience.

Whatfix is an Equal Opportunity Employer and E-Verify participant. All activities must comply with our Equal Opportunity Laws, ADA, and other regulations, as appropriate.

We value diversity at our company and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Due to the global nature of our company and our hiring committee spanning different time zones, the interviews for this role will be recorded for those not in attendance to review.