Western States Fire Protection (WSFP) and its subsidiaries are more than a company. We are a family of unique individuals committed to our purpose, our values, and each other and we believe in making our own luck, creating our own opportunities. WSFP accomplishes this by constantly innovating, finding ways to create new value and seizing new opportunities.

Protecting lives and property since 1985, WSFP and its subsidiaries specializes in Life Safety Systems. Our values are simple: integrity, quality, safety, professionalism, commitment.

What we offer:

• Health, Life, Dental and Vision Insurance
• Flex Spending (FSA) (Cafeteria Plan)
• 401(k) Plan
• Employee Stock Purchase Plan
• Paid Time Off (PTO)
• Paid Holidays
• Discretionary Bonus

Account Manager

The Account Manager is responsible for the overall success of customer relationships and completion of work. Initiating and conducting the job functions as required while providing excellent customer service to both internal and external customers. They will assist customers in a fast-paced environment with scheduling, reporting, pricing, coordination and completion of service and inspection work.

Job Responsibilities

• Work with new and existing customers to maintain excellent customer satisfaction.
• Complete the setup, scheduling, and collections of new jobs/projects
• Work with Customers and Inner Office Staff to keep projects moving forward
• Constant communication via phone with customers
• Coordinate different scopes of deficiencies with your customer and internal sales team
• Responsible for data and budget entry as needed
• Manage job billings and collections
• Submit reports to AHJ s and cities as required per customer
• Arrange and maintain various types of records including job files
• Assist in completing special reporting and licensing requirements as required per customer
• Complete special projects as required
• Accomplish responsibilities as required using business software as approved by WSFP
• Offer suggestions and solutions on improving efficiency of general office procedures
• Build bridges with customers to improve retention and open new doors
• Develop sales abilities to begin reaching new customers

Job Qualifications

• Excellent communication skills required, both verbal and written
• Basic accounting, and 2 years account management experience required
• Scheduling experience required
• Fire protection experience a plus (Alarm, Kitchen Hood, Sprinkler, Extinguisher)
• Excellent computer skills with working knowledge of business software applications
• Possess effective and good communication skills, both written and verbal, is vital
• Able to function and thrive in a fast-paced environment
• Critical thinking and problem-solving capabilities a plus
• Puts forth a courteous, friendly, helpful attitude at all times
• Willing to pass a post-offer drug screen test and background check

All qualified applicants with Western States Fire Protection Company will receive consideration for employment without regard to race, color, religion, sex, sexual orientation and gender identity, national origin or status as a qualified individual with a disability or protected veteran.

VEVRAA Federal Contractor