Must Haves:

• 2 years of experience in commercial collections or corporate customer collections - also open to accounts receivable, billing, financial account representative, etc.
• Experience managing a large portfolio that demands a high level of support, attention to detail, unique reporting, etc.
• Proficient/Advanced in Excel
• Professional phone demeanor with ability to research, pull date from various systems, and problem solve on ad hoc inquiries

Plusses:

• Government or Large Enterprise Account Management/Collections experience

Summary:

A large corporation is looking to add additional Collections Representatives to join their team. These individuals will be responsible for overseeing and managing a given portfolio ranging from 300-900 clients. These clients are strictly in the business/corporate realm and will be dealing with various departments as said client to ensure utmost client satisfaction as well resolved payment for their organization. The primary focus of this position is to handle/collect on customers past due accounts that carry a balance of at least $10,000. This individual may be responsible for high profile or classified accounts and need to have the ability to navigate conversations with a professional, problem solving demeanor. Additionally, you will be responsible for collaborating with various internal teams, peers, and management to ensure the portfolio expectation is hit on collecting.

Responsibilities include but are not limited to –

• Replying to customers with a sense of urgency
• Escalating situations to the appropriate party or department when needed
• May serve as an escalation point of contact for representatives
• Able to multitask through various client inquiries, billing issues, ad hoc requests, purchase orders, etc.
• Be resourceful and take in information through various scenarios to apply to different clients/accounts
• Scheduling follow up meetings with customers in their given portfolio
• Other duties assigned by management
• Ability to pivot to solve other issues from different clients
• Overall portfolio management with hundreds of clients
• Reconciling accounts with high complexity that contain a large volume