IMCOR, a leading provider of HVAC (Heating, Ventilation, and Air Conditioning) solutions, is seeking a dedicated Account Manager to join our team. We are committed to ensuring optimal comfort and efficiency for our clients, and our Account Managers play a pivotal role in maintaining strong relationships with our customers.
As an Account Manager at IMCOR, you will be responsible for managing a portfolio of client accounts, ensuring their satisfaction with our products and services. You will play a critical role in various processes related to client care, contract management, and organizational efficiency.

Responsibilities

• Conduct client research to understand organizational structures and recent service history.
• Initiate and support client appreciation events and lunches.
• Participate in industry organizations, contributing to decision-making and event coordination.
• Schedule and conduct meetings with clients to gather feedback on our services.
• Follow processes for contract recovery in response to notices of cancellation or property management changes.
• Manage the monthly renewal report process, including pulling reports, coordinating recommendations, and sending out notices.
• Track all cost-of-service decisions associated with the renewal process and update internal systems accordingly.
• Handle internal requests related to billing, contract amounts, and system reminders.
• Refine existing processes to improve efficiency and effectiveness.

Qualifications

• Previous experience in account management, customer service, or related field.
• Excellent communication skills, both verbal and written.
• Strong organizational and time-management abilities.
• Proficiency in CRM systems and Microsoft Office Suite.
• Ability to work independently and collaboratively within a team environment.
• Knowledge of HVAC industry practices is a plus but not required.

Benefits

• Competitive Salary
• Paid Time Off
• Holiday Pay
• Health, Dental, Vision Insurance
• Voluntary Short & Long Term Disability Insurance
• Retirement Plans & Company Matching
• Life Insurance

IMCOR is an Equal Opportunity Employer. Qualified Candidates will be contacted for an interview.