SUMMARY OF POSITION:

The Account Manager is an integral role within the organization. This individual will work closely with the Director of Business Development to manage incoming projects and existing accounts. In addition, the Account Manager serves as a liaison between clients and all internal team members.

KEY DUTIES OF RESPONSIBILITIES:

• Coordinate the pricing/COGS process and deliver high quality proposals to clients.
• Coordinate responses to all inquiries for services.
• Work as the primary point of contact for all new projects and day to day account management.
• Lead client calls as needed to discuss highly technical information for projects and new opportunities.
• Research new products and pricing to understand competitive pricing movement.
• Follow-up to all client communication in a timely matter (24 hour rule).
• Provide regular updates to the team on clients, pricing, and market changes.
• Compile and maintain lists of prospects and clients for sales and marketing.
• Coordinate and follow up on company-sponsored marketing campaigns.
• Keep all customer and project data accurate and current in client database.
• Deep understanding of client contacts (i.e.1st name basis; know birthdays, etc.).
• Help to execute the overall sales and marketing strategy to expand capabilities and meet client requirements.
• Extremely thorough working knowledge of all Microsoft Suite Applications (Word, Excel, PowerPoint) and Salesforce.
• Travel required as needed to participate in tradeshows and client meetings.

The above statements describe the general nature and level of work being performed by employees in this position. They are not intended to be an exhaustive list of all responsibilities.

EXPERIENCE REQUIRED:

• 3 years of Account Management and Project Management experience with proven track record of revenue growth
• Experience working in a CRM system (Salesforce preferred)

EDUCATION/LICENSES/CERTIFICATION/FORMAL TRAINING:

• BA/BS degree required

ESSENTIAL ABILITIES:

• Math skills.
• Multi-tasking, organization, attention to detail
• Customer relations
• Project coordination/management skills
• Comfortable working in a long sales cycle environment
• Excellent time management skills
• Strong verbal and written communication skills
• Self-motivated and ability to effectively prioritize tasks
• Ability to work in a team environment.
• May be required to work a flexible schedule.

PHYSICAL REQUIREMENTS:

• Prolonged sitting and standing.
• Ability to lift 25 lbs