Overview

Envoy Solutions, a diversified distribution company with over $1.5 billion in revenue, is bringing together leading brands from the facility supplies, packaging solutions, and specialty products industries. We’re building a national platform that will enable us to leverage product knowledge, category expertise and local presence to help make buildings cleaner and more sustainable, people safer and operations more productive, every day. Our portfolio of companies includes North American, WAXIE, SEPG, Daycon, North Woods, PJP, and NVISION. Our combined company employs more than 2,300 associates, operates 43 distribution centers, and supports more than 52,000 customers.

At Envoy Solutions, our focus is on creating greater efficiencies and scale, with a high-touch, customer-first approach. We’ve combined the expertise of local consultants and sales teams with a wider portfolio of products and deeper category knowledge. We work both nationally and regionally to ensure responsiveness to the industry’s toughest challenges, and we deliver a more efficient and streamlined distribution model on behalf of our customers.

At WAXIE, exceptional customer service is the backbone of who we are and the focus of everything we do. We are committed to building and maintaining lasting relationships by providing an industry-leading customer experience. We listen to our customers and provide solutions through excellent hands-on service, training, and education. All of this couldn’t be done without our top-of-the-line sales support staff. That’s where you come in! This "jack of all trades" position will be responsible for performing administrative assistance to our sales team.

This position is (Full-time), Monday through Friday (8am - 5pm) with the opportunity for overtime, and holidays off. Hourly range is $18 - $22.70 per hour depending on experience.

Essential Duties

• Type correspondence, memos, proposals, bids, flyers, lists, forms, and special projects for the assigned Account Consultants. Prepare catalogs, literature, and other materials for mailing.
• Update customer quotes.
• Mail MSDS to customers.
• Research and resolve customer problems accurately and efficiently.
• Handle customer service calls and duties when Customer Service Department is overloaded and/or short-staffed.
• Email customers updates, quotes, bids, etc.
• Assist Account Consultants by phone and in person. Communicate regularly with consultants regarding customer pricing, problems or requests.
• Create spreadsheets according to Account Consultant’s needs.
• Act as a liaison with Account Consultants, Contract Services Department, Marketing, Purchasing, etc.
• Process mailed and faxed purchase orders.
• Continually enhance product and service knowledge.
• Key sample tickets for Account Consultant’s demos.
• Make sure orders go out with correct sell price and special costs.
• Provide a high standard of efficiency, accuracy, and courtesy to all customers and WAXIE employees.
• Assist in planning Annual Sales Banquet and bi-yearly Customer Appreciation Day.
• Assist Sales Managers and Sales Support Manager with maintaining literature rack, library, and sample rooms.
• Other duties as assigned.

Qualifications

• Excellent customer service skills.
• Strong written and verbal communication skills.
• Ability to multi-task.
• Proficient in Microsoft Word and Excel (PowerPoint a plus).
• Previous AS400 (Aplus) experience preferred.
• High School Diploma or equivalent.

This position offers a competitive starting salary and comprehensive benefits program. 

Envoy Solutions (and its subsidiaries) is an Equal Opportunity Employer. This means that we consider all applicants for employment and employees eligible for employment without regard to race, marital status or civil union status, sex, age, color, religion, national origin, veteran status, mental or physical disability, sexual orientation and/or any other characteristic protected by law. We also provide reasonable accommodations to our applicants and employees with disabilities in order to assist them in the performance of their essential job functions.