About the Role

The Human Resources Manager is responsible for assisting the Vice President, Human Resources and Learning & Development in the management and administration of the Human Resources function on a daily basis. Partnering closely with Fort Lauderdale Office colleagues, this role will support the delivery of the Human Resources services in the areas of employee relations, health, and welfare benefits, leave of absences, workers compensation, performance management, payroll processing support and general Human Resources support.

Responsibilities

Employee (Colleague) Relations

• Serve as the first point of contact for employee relations issues.

• Conduct effective, thorough, and objective investigations of colleague complaints, issues and conflicts; administer/recommend corrective actions and performance improvement plans.

• Educate colleagues and provide interpretation on Human Resources policies and procedures.

• Respond to colleague inquiries regarding areas of responsibilities and escalate when necessary.

Health and Welfare Benefits

• Serve as the first point of contact for employee (colleague) inquiries regarding all health and welfare benefits plans, dental, life insurance, PTO, and 401K plans.

• Update employee records and files on a timely basis.

• Review and analyze state and federal laws pertaining to benefits and recommend necessary changes.

• Serve as the first review of invoices related to health and welfare benefits to ensure accuracy.

• Evaluate process and procedures for continues improvement of these plans.

• Develop and implement an effective communication plan of the Company’s benefit plans and programs, recommend changes to optimize impact and understanding of benefits.

Reporting and Communication

• Responsible for executing accurate compliance reporting with federal, state, and local laws and regulations.

• Write, update, and edit relevant sections of the Employee Handbooks and policies and procedures.

• Create and maintain various reports.

• Analyze trends in benefits and recommend revisions.

• Partner closely with Human Resources colleagues based in Fort Lauderdale to ensure Company-wide practices are consistent.

Payroll

• Review, process, and manage payroll for colleagues in a specified Watches of Switzerland Group fascia.
• Review, process, and manage timesheet submissions on a weekly basis.
• Serve as a point of contact for questions regarding timesheets, payroll practices and policies relating to paid time off categories.

Other

• Act as a liaison between New York office colleagues and Talent Acquisition, Learning & Development, and Client Experience.
• Serve as a project lead representing a specified Watches of Switzerland Group fascia when necessary.
• Other projects and duties as assigned.
• Business related travel when necessary.

Essential Qualifications and Experience

• Bachelor’s degree in Human Resources, Business or related field.

• SHRM-CP or related certification preferred.

• 5 years of experience in Human Resources including multiple state benefits and related HR functions.

• HRIS administration, analytic data entry and reporting.

• Excellent written and verbal communication skills with a keen eye for details and high quality of work

• Extensive knowledge of MS Office Suite (PPT, Word, Excel, SharePoint) with ability to quickly learn other applications, as necessary.

• Strong curiosity, learning capacity and independent decision making.

• Works well in a dynamic, fast paced environment and ability to prioritize tasks and meet deadlines.

• The ability to write engaging communication while also being confident in networking and influencing colleagues from across our Retail and Support offices.

• Effective support for Key Campaigns and Projects throughout the business.

• The role is extremely varied and requires the successful candidate to be adaptable and resilient, while also being able to juggle several responsibilities on a day-to-day basis.

• An approachable and positive person, who possesses the ability to work with teams across a number of departments to reach agreed outcomes and deadlines, while also being comfortable working and managing project alone.

Why You’ll Love Working Here

Our success is based on strong, long-standing partnerships with the most prestigious luxury watch and jewelry brands, supported by impactful marketing and powered by leading-edge technology to provide our clients with a modern, distinctive luxury experience. This is underpinned by our colleagues, who are highly trained and motivated to deliver exceptional client experience whilst building inclusive teams. Our clients love us for our exceptional client experience, expertise, and approachability. Our clients are at the heart of everything that we do – we love to wow our clients and make every interaction with us special and memorable.

Our Culture

With our highly engaged colleagues, brand partners, scale, and expertise, we are uniquely positioned to WOW our clients while caring for our colleagues, our communities, and our planet: this is our Purpose. Supported by an inclusive culture of transparency and collaboration, we are embracing our stewardship responsibilities and making a tangible positive difference within our society and helping to safeguard our planet for future generations.

Salary Expectation: $100,000 - $120,000 annually