Company Description

At Voip Voiceline, we’re here to transform the customer experience and engagement with your brand. We understand that you need to focus on the innovation of your products, therefore, we have training processes in place for any of your customer service needs. We’ll handle everything, from quickly sorting customer issues to scheduling appointments or consultations for your company services. We provide outsourced excellence to the businesses we assist, helping brands effectively handle customer issues that surface day-to-day.

Job Description

Voip Voiceline has a Customer Service Representative position awaiting a personable and well-spoken professional with their growing staff. In this role, you provide superior customer service and a positive experience to our customers. You enjoy providing solutions to customers and selling products and services.

Salary range: $42000 - $48000 per year

Responsibilities:

• Respond to client queries. 
• Delight customers; apply good judgment on a case-by-case basis, expedite resolutions, and follow up to ensure satisfaction.
• Attract potential customers by answering product and service questions. Suggest information about products and services.
• Manage customer complaints, provide appropriate solutions and alternatives within the time limits, and ensure resolution. 
• Identify client needs, and respond in a professional, efficient, and courteous manner. 
• Provide accurate, valid, and complete information working between the customer and the operating support systems; address billing and collection questions. 
• Acknowledge and address all customer inquiries on time.
• Achieve consistent customer satisfaction scores and respond

Qualifications

• High School Diploma / GED required.
• Positive, customer-minded individual with a passion for serving.
• Strong problem-solving abilities and attention to detail.
• Excellent interpersonal, verbal, and written communication skills.
• Proficiency in MS Word & Excel.
• Efficiently adaptable to new concepts and systems.
• Able to prioritize, multitask, and manage time effectively.
• Professional experience in a call-center/client support environment a plus

Additional Information

401(k)

Disability Insurance

Employee Assistance Program