Description

Title: Customer Service Representative 

Reports To: Customer Service Manager 

Summary: This position is responsible for interacting with customers to provide information in response to inquiries about services and handling/resolving complaints. 

Essential Functions: 

• Pick up and deliver boxes and files within corporate offices. 
• Work with internal customers to locate and order drawings and records.
• Order and enter boxes using Vitalweb.
• Enter new records into the company record tracking system.
• Complete daily quality control of electronic drawings.
• Search and locate historical documents from the Archives.
• Be able to use multiple company computer programs.
• Communicate with customers via phone, email and instant messaging.
• Work directly with the drafting department and engineers.
• Process drawings.
• Deliver completed drawings and blueprints to the Printing Department.
• Mail out finalized drawings.

Requirements

Competencies: ? 

• Ability to work on a team including with the Customer Service Manager and Director of Operations to ensure proper customer service is being delivered. ?
•  Must have some computer knowledge. ? 
• Must be able to work with internal office personnel, sales & development representatives, records center personnel, and management. ? 
• Ability to work with external customers, potential customers, vendors, and suppliers. ? 
• Able to retain knowledge of services lines, prices, and delivery times. ? 
• Ability to multi-task, prioritize and manage time effectively. ? 
• Flexible, spontaneous, and able to deal with the unexpected. 

Work Environment: Must be able to tolerate heat in the summer and cold in the winter. 

Physical Demands: While performing the duties of this job, the employee is regularly required to stand and walk. The employee is occasionally required to sit, climb/balance, stoop, kneel, or crouch. Must be able to reach, handle, carry, and lift between 10 lbs. and up to 50 lbs. While performing job duties, the employee is regularly required to talk, hear, read, and identify numbers for accurate order filling and receiving of material. 

Education and Eligibility Requirements: ? 

• One (1) years’ experience. ? 
• Knowledge and ability-English and grammar. ? 
• Pleasant telephone voice/manner. ? 
• Ability to operate simple office equipment sufficiently to perform the job. ? 
• Typing skills (preferably 45-55 wpm) with 95 – 100% accuracy. ?
•  Must have proven customer support experience. ? Must know 10-key by touch. 

Other duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the applicant for this job. Activities, duties, and responsibilities may change at any time with or without notice.