We are looking for a Customer Sevice Representative. The ideal candidate must be goal driven, hard-working, and have excellent communication or customer service skills.

RESPONSIBILITIES:

- Identify, evaluate and prioritize caller needs, questions and concerns.
- Formulate plans of resolution and respond appropriately and efficiently.
- Maintain and restore customer satisfaction and partner with other teams as needed.
- Perform problem analysis, problem determination and recommended resolutions to the callers in accordance with standard protocol.
- Proactively educate caller on program benefits.
- Document all call information according to standard operating procedures.
- Use computer tools to accurately process and document information.
- Develop rapport with callers and appropriately adjust communication style.
- Provide accurate information about available programs and services.
- Escalate issues internally and follow up on escalated issues.

REQUIREMENTS:

- Great communication skills.
- Must be able to multi-task.
- General working knowledge of Microsoft Word & Outlook.
- Computer keyboard proficiency and internet navigation skills required.
- Have the ability to work effectively with others in a team environment.
- Ability to thrive in a fast-growing always changing environment.
- Prior experience in a customer service related field preferred.
- High School Diploma