Job Title: Customer Service Representative
Company: Redbird
Location: Milwaukee, WI

Are you a people person with a passion for providing exceptional customer service? Redbird, a leading company in Milwaukee, is seeking enthusiastic individuals to join our team as Customer Service Representatives. If you thrive in a fast-paced environment and enjoy helping others, we want to hear from you!

Responsibilities:

• Respond promptly to customer inquiries via phone, email, and live chat
• Assist customers with product information, pricing, and order processing
• Resolve customer complaints and issues with professionalism and empathy
• Provide guidance and troubleshooting assistance to customers experiencing difficulties
• Collaborate with other departments to ensure customer satisfaction and resolution
• Keep detailed records of customer interactions and transactions
• Follow up with customers to ensure their concerns have been addressed satisfactorily
• Stay up-to-date with product knowledge and company policies to provide accurate information to customers

Requirements:

• Previous experience in customer service or a related field preferred
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and the ability to remain calm under pressure
• Ability to multitask and prioritize tasks effectively
• Proficiency in computer skills, including Microsoft Office and CRM software
• Flexibility to work varied shifts, including evenings, weekends, and holidays
• High school diploma or equivalent required; college degree preferred

Benefits:

• Competitive hourly wage
• Opportunities for career advancement within the company
• Comprehensive training program
• Employee discounts on products and services
• Positive and supportive work environment

If you are a motivated and customer-focused individual with a passion for helping others, we want to hear from you! Join the Redbird team and become part of a dynamic company committed to providing exceptional service to our customers. Apply now by submitting your resume detailing your relevant experience and why you would be a great fit for this role. We look forward to welcoming you to the Redbird family!

Job Type: Full-time

Pay: $19.00 - $22.00 per hour

Benefits:

• 401(k)
• Employee discount
• Health insurance
• Paid time off

Schedule:

• Day shift

Experience:

• Customer service: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)

Ability to Commute:

• Milwaukee, WI 53207 (Preferred)

Ability to Relocate:

• Milwaukee, WI 53207: Relocate before starting work (Preferred)

Work Location: In person