Description
Are you a customer service professional looking for a great opportunity in insurance? You might be a perfect fit for our open insurance customer service specialist role. You'll be in charge of giving current policyholders excellent customer service by resolving billing issues, amending policies, and making policy suggestions. Additional tasks include generating policy quotes and providing coverage advice for new and potential customers. Our ideal candidate has previous customer service experience and has excellent rapport with clients. If this sounds like you, please start your application today!
Responsibilities
•Communicate with the customers about complaints, give acceptable solutions, and follow up to ensure that the problem was fixed
•Answer incoming call center questions about insurance policies and insurance coverage issues, as well as consumer complaints and general inquiries
•Validate client insurance coverage and present policyholders with proof of insurance documents
•Apply appropriate changes to consumer policies based on the information provided
•Remain up to date on new marketing initiatives to accurately address insurance-related questions using all available tools
Qualifications
•High school diploma or GED equivalent needed
•You must have previous customer service experience for this position
•Possesses basic knowledge of Microsoft Word, Excel, PowerPoint, and customer database systems
•Excellent active listening, interpersonal, and communication skills
•Basic knowledge of insurance policy procedures and schedules is preferred