Job Description

The Receptionist /Administrative Assistant is a highly visible position in the School of Communication and is the first point of contact for phone, email, and in-person correspondence with the School. This position will interact with members of the university community and with individuals and organizations from outside the university. Additionally, the Receptionist/Administrative Assistant supports school operations. The ideal candidate is well organized, has strong interpersonal skills, and is an effective oral and written communicator. This position will report to the School of Communication Business Manager.

• Staffing the main reception desk, greeting visitors, answering and routing telephone calls and general email messages, responding to basic inquiries, and accepting, signing for and distributing incoming mail and packages.

• Providing administrative support, including but not exclusive to data entry and recordkeeping, grade tracking and changes, and coordinating SPOT evaluations, for undergraduate programs, general office duties.

• Coordinating graduate-program applications and recordkeeping.

• Supporting basic school operations, such as file management, timeclock supervision, travel approvals and reimbursement submissions, special-event arrangements, student wage timesheet entry, scheduling events and room use, class material preparation and document duplication, and social media postings.

• Other duties as assigned.

Required Qualifications

• Experience doing reception or related work, providing administrative support in a business environment, and working in a high volume, fast-paced, service-oriented office.
• Strong organizational, interpersonal and communication skills (both written and oral). Demonstrated ability to maintain confidentiality and use independent judgement.
• Ability to work independently and with other members of an administrative team.
• Experience using various Microsoft Office software products to include Outlook, Word, Excel, and PowerPoint

Preferred Qualifications

• Associate’s degree or higher in office administration, business management, secretarial sciences, or related area, or equivalent education, training, or work experience.
• Knowledge/experience working with BANNER, HokieMart, ChromeRiver, and TimeClock Plus.
• Experience working with faculty in a research or academic environment, working knowledge of higher education business practices; knowledge of university policies and procedures.

Pay Band

2

Appointment Type

Restricted

Review Date

4/1/2024

Additional Information

The successful candidate will be required to have a criminal conviction check.

About Virginia Tech

Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges, a school of medicine, a veterinary medicine college, Graduate School, and Honors College. The university has a significant presence across Virginia, including the Innovation Campus in Northern Virginia; the Health Sciences and Technology Campus in Roanoke; sites in Newport News and Richmond; and numerous Extension offices and research centers. A leading global research institution, Virginia Tech conducts more than $500 million in research annually.