Job Description

The Administrative Assistant for Student Success Initiatives (SSI) provides administrative and operational support to the Associate Vice Provost for Student Success Initiatives. This position facilitates all administrative, event planning, and operational processes of the unit. Provides prompt, accurate, and appropriate responses with a prominent level of customer service to students, parents, and other internal and external customers seeking information and support in a high volume setting as needed. Maintains current knowledge of university policies related to undergraduate students. Serve as Continuity of Operations Plan (COOP) and Emergency Action Plan (EAP) coordinator. Complete special projects.

Required Qualifications

Previous administrative support experience in a professional or academic office setting. Strong computer skills such as word processing, with emphasis on efficiency, accuracy, and organization. Excellent customer service and communications skills and ability to work comfortably with a diverse population. Ability to work independently with little supervision, prioritize work, and perform multiple functions simultaneously. Must be able to work within a team-based environment. Ability to professionally manage stressful, complex situations in relation to parent and student needs. Must be able to maintain security and confidentiality of records and information.

Preferred Qualifications

Bachelor's degree in related field, or equivalent training and/or related experience. Prior administrative experience working at Virginia Tech or in a higher education environment. Knowledge and familiarity with university policies and procedures. Demonstrated experience with computer applications (i.e., calendar management, spreadsheets, BANNER, and word processing). Demonstrated commitment to diversity, equity, and inclusion. Experience working with Microsoft forms.

Pay Band

3

Appointment Type

Regular

Salary Information

$40,000 - $42,000

Review Date

March 13, 2024

Additional Information

The successful candidate will be required to have a criminal conviction check.

About Virginia Tech

Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges, a school of medicine, a veterinary medicine college, Graduate School, and Honors College. The university has a significant presence across Virginia, including the Innovation Campus in Northern Virginia; the Health Sciences and Technology Campus in Roanoke; sites in Newport News and Richmond; and numerous Extension offices and research centers. A leading global research institution, Virginia Tech conducts more than $500 million in research annually.

Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, national origin, political affiliation, race, religion, sexual orientation, or military status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law.

If you are an individual with a disability and desire an accommodation, please contact Lisha Farrier at lfarrier@vt.edu during regular business hours at least 10 business days prior to the event.